Customer Addresses Problem

[rodneep]

AAArgh!

We have so many customers who persist in entering their address in non-standard ways.

The most common is...
Everything in lower case, even post codes.

Other variants are things such as:

Andrews M (for name)
Andrews Miss (for name)

m andrews 1 the street anytown hampshire po13fg
all in the NAME field !
(and even if I make the other address fields mandatory, they just force it by putting an x in them).

Post codes without a space, e.g. GL111LP
(gl111lp looks great on an address label)

The "all lower case" syndrome is obviously a part of today's way of entering things into computers... especially in chat lines, etc.

But what these people do not realise, is that they are entering something that is going to be printed on an invoice ... and an address label !

It seems that there is absolutely no way of educating them!

So.... how have other Actinic store users been able to handle this problem? Do you have the same problem? Or is there a way that Actinic can *enforce* correct data entry in the name and address fields?

Cheers
Rod

[cdicken]

I know Jan at Mole End (http://www.mole-end.biz/) has a ultility for batch processing orders - which includes capitalising the post code.

With regards to your problem, I would add some text in under each field (by editing Act_Order01 and Act_Order02) which explains clearly what needs to go into each field.

[Jan]

As Chris says we have an address formatting product at Mole End, we have two actuallly

1) One Stop Automation, this product will download orders and process them for you (the Actinic parts of the processing anyway - I haven't worked out how to get it to pack the boxes and make the tea yet ;-)). As part of this you can format addresses nicely as orders arrive. You can also buy just the format address component and run it manually if that is the only bit of interest to you. See

http://www.mole-end.biz/acatalog/One...utomation.html

for more information and a free trial.

Our free plugin library has a format postcode module in it.

2) One Stop Order Processing, this products allows you to process orders in batches but gives you full control over which orders are processing, it also have excellent search facilities and makes a useful customer services tool as well as an order processing tool. See

http://www.mole-end.biz/acatalog/One...rocessing.html

for more information and a free trial.

Regards,