Orders not going to completion

[JISE]

We are having trouble getting Orders to go to completion.

We have marked all the items on the order as shipped and printed the invoice.

I suspect the problem is in the Payment status, though. When the orders come in the Payment status is Pre-Authorized (PSP). (BTW we use HSBC Secure ePayments.) What should we be doing next?

We are using Catalog 6.1.4.

Thanks for your help.

James Scott-Evans

[I-CC]

Try going into the order itself and the payment processing option and assign the completed (if it has been completed in payment ofcourse) which should do the trick.

[Jan]

You need to add a payment record to the order, this will change the status to full payment received and the orders will then move to completed - add the payment record in Actinic when you have authorised the payment with HSBC.

Regards,

[JISE]

Thanks for the reply, but can I just check something:-

I tried clicking the New Entry button and this gave me a Received status but also sets an Amount value the same as the Pre-Authorised value. Doesn't this make the app think I have received twice the amount required?

Thanks again,

James Scott-Evans

[Jan]

No, the preauthorised value is for information only.

Regards,