AOL Marking Template Emails as Spam

[DBurrows]

I think this is only affecting my AOL customers who are using version 9 (but i am yet to prove or disprove this).

The customer is getting the receipt email from the website but any emails we send them from within actinic (the order shipped mail etc) get placed in the customers AOL spam folder and hence we get alot of them phoning up complaining that they have had no emails from us etc!

Has anyone else come across this and more importantly know how to solve it!?

Thanks in Advance.

[cagedfish]

AOL is evil!

The latest "spam" filters on AOL9 is a nightmare, we handle large newsletter distribution for several blue chip clients. Since the introduction of AOL9 getting emails through is virtually impossible.
I think this must be your problem, there are lots of posts around the web discussing this, everyone has the same problem. Our lists are opt in and we still can't get mail through.
Ah! the freedom of the internet (for some it seems)

[sabbie]

The evil AOL

We have had problems with AOL, it blocks everything and they just don't care !

When I was on AOL they used to block my email from the register and when I or anyone else complained they would just feed you a load of rubbish ..


thing is you dare go in a chat room and the spammers are ready to grab your email address so its mad they block external email and not the email coming through their own servers which is where the majority of spam comes from ..

you will be banging your head against a brickwall with aol ..

[DBurrows]

AOL - Dont you just love em!

Oh well, i'll just advise my customers to get a proper ISP!!!