Cart Info displayed on Product pages

[JISE]

We have tried to display the Cart Item Count and Total on out product pages. Although we have got the javascript right all we got were zeros.

Thinking that there might be a cookie issue I noticed that the root URL address shown whilst looking at the product pages was different to that when viewing the Cart.

The Cart address is shown as:-
http://www.canalcargo.co.uk/cgi-bin/...CTION=SHOWCART

However, the catalog address is shown as:-
http://canalcargo.co.uk/acatalog/

Why is the www missing? If I put it into the address my Cart Count and Total start working.

Please help and point me to the option I've got wrong. Thanks

James Scott-Evans

[NormanRouxel]

If you go to Advanced / Network Setup you can Export your settings to a text file. Then copy and paste these details into the Forum so we can see them. Don't forget to blank out any passwords first.

There's also a Website Address field in View / Business Settings / Company/Contact. It might help to post that too.

Norman

[cdicken]

When I add something to the cart and look at:

http://www.canalcargo.co.uk/acatalog/

I see the shopping cart summary fine. However, when I look at...

http://canalcargo.co.uk/acatalog/

It does not appear correctly.

You need to make sure your customers always browse with the 'www' in place. Make sure any links to your store have the 'www' and you could even talk to your web host about forcing people to have the 'www'.

[JISE]

Thanks for the replies.

cdicken led me to check how users entered our site.
Our front page had links to
http://www.canalcargo.co.uk/acatalog

Which our server *helpfully* sorted out and took users to
http://canalcargo.co.uk/acatalog/
and displayed the index.html file.

Changing the links to
http://www.canalcargo.co.uk/acatalog/
sorted out everything.

Thanks again,
James Scott-Evans