Mastercard start date?

[Chris_W]

Hi,

One of my clients has had a few Mastercard transactions reject recently when they've tried to process them offline through their PDQ machine. They're being rejected because they don't have a start date. So, they've asked me if I can make a start date compulsory on their site. I've seen where I can change it within Actinic but we're using the Actinic Shared SSL page and that says that the start date is required for Switch only. So, the message on the Shared SSL page would be incorrect for what my client requires. I realise that I don't have any control over the Shared SSL page so I'm a bit stuck! Is there a different version of this page that doesn't carry the switch only start date message? Or does the message change if I specify a start date for the other cards in Actinic?

Also, does anyone know if Mastercard asking for a start date is a recently introduced thing?

Cheers
Chris

[cdicken]

Chris

You need to go to 'View | Business Settings | Payment and Security' and click 'Configure Method' when you have the 'Credit card details captured...' payment method highlighted.

Select the 'Start Date' tick box for 'Mastercard' and apply the changes. When you next upload and carry out a transaction, it should show the 'Start Date' field for both 'Switch' and 'Mastercard'. Your settings in Actinic will influence what's in the online Shared SSL page.