customer reciept

[jmcarlin]

hello, can anyone help? when our customers click through and buy a product, the reciept they recieve has our fax number, phone number and website url duplicated so they show up twice in the same line. obviously this looks silly, can anyone tell me what i have done wrong?

thanks
julie

[cdicken]

Assuming you haven't entered them all twice in 'Business Settings | Company/Contact', I can only assume you have made a change to the Act_Order04.html template. The relevant code is...

<TABLE BORDER=0 ALIGN=RIGHT CELLPADDING=2>
	<TR>
		<TD VALIGN="TOP" CLASS="actxsmall">
			NETQUOTEVAR:COMPANYCONTACTNAME
			NETQUOTEVAR:COMPANYCONTACTTITLE
			NETQUOTEVAR:COMPANYNAME
			NETQUOTEVAR:COMPANYSTREETADDRESS1
			NETQUOTEVAR:COMPANYSTREETADDRESS2
			NETQUOTEVAR:COMPANYSTREETADDRESS3
			NETQUOTEVAR:COMPANYSTREETADDRESS4
			NETQUOTEVAR:COMPANYPOSTCODE
			NETQUOTEVAR:COMPANYCOUNTRY
		</TD>
		<TD VALIGN="TOP" CLASS="actxsmall">
			NETQUOTEVAR:COMPANYPHONE
			NETQUOTEVAR:COMPANYFAX
			NETQUOTEVAR:COMPANYEMAIL
			NETQUOTEVAR:COMPANYURL
		</TD>
	</TR>
</TABLE>

Is this what you have?

[jmcarlin]

yes that is what i have, what can i do to change it so things aren't duplicated anymore?

thanks
julie

[cdicken]

Please give us a URL so we can see what you are talking about.

[jmcarlin]

http://www.peaksensors.com/acatalog/shop.html

when you buy a product and are given your customer reciept our url is shown twice, once in text and right beside it there is an active link, the same for our email address.

thanks

Julie

[cdicken]

Have you by any chance added all the details into the prompts in 'Design | Text''?

Go to 'Design | Text | Web Site | Shopping Cart/Receipt'. Lines 4-7 should just read 'Phone', 'Fax', 'Email' and 'URL'. If the actual phone/fax/email/url details are entered there then you should remove them.

[jmcarlin]

great! it works fine now! thanks for your help