Card details missing on orders

[Bob Isaac]

One of our sites has gone live after lots of testing, but all the orders have the same problem. They show "Credit card details sent separately" even though the buyer entered the card details. No settings have been changed since testing. Any ideas from anyone please?

Just to clarify one thing, the tests were done using Catalog 6 then we bought Developer 6 and re uploaded the site.

[cdicken]

Try removing the 'Credit Card Details Sent Separately' payment method from 'Business Settings | Payment and Security' and then try some test orders and see if they come in OK.

If they do, try re-adding the payment method to the bottom of the list.

[Bob Isaac]

All orders are still coming through showing "Credit card details sent separately", which is ridiculous since that option is not available on the site. On download there is a message "An attempt was made to access an order past its end", then another long winded message which I did not write down about corrupt data and a blop whatever.

I maintain the site from my PC and the orders are downloaded on another PC elsewhere.

[mj2003]

When I updated from Catalog to Developer, I found a complete site refresh helped remove all the minor issues I was getting.

[Bob Isaac]

I have found some differences in the encryption keys in my installation and the other one, so I will import a snapshot from my installation and see if that fixes it.

[Bob Isaac]

Yes, the problem was the encryptions keys did not match. All fixed now. Learning never stops.