We have a client who is currently using Actinic Version 5. Who is looking to possibly up grade, due to the follow problem, which is:
SYMPTOM
Some customers are unable to log on to a Web site or complete an Internet transaction. For example, when a customer has submitted user name and password to the SSL-secured Web site, by using a form on a HTTPS Web page, some receive an HTTP 500 (Internal Server Error) Web page.
According to the Microsoft website the above problem could be due to the following:
CAUSE
This problem may occur after you apply the 832894 security update (MS04-004) or the 821814 hotfix on a computer that runs Microsoft Windows XP, Windows 2000, Windows NT 4.0, Windows Millennium Edition, or Windows 98.
Microsoft then recommends that a patch is installed to overcome this problem.
MY QUESTION IS:-
=============
None of our other existing customers have experienced such problems with their Websites, and to my knowledge most use Actinic 6.
I was therefore wondering whether Actinic 6 might resolve this problem? and overcome the potential loss of customers, who leave the Website not wanting to download the patch.
SYMPTOM
Some customers are unable to log on to a Web site or complete an Internet transaction. For example, when a customer has submitted user name and password to the SSL-secured Web site, by using a form on a HTTPS Web page, some receive an HTTP 500 (Internal Server Error) Web page.
According to the Microsoft website the above problem could be due to the following:
CAUSE
This problem may occur after you apply the 832894 security update (MS04-004) or the 821814 hotfix on a computer that runs Microsoft Windows XP, Windows 2000, Windows NT 4.0, Windows Millennium Edition, or Windows 98.
Microsoft then recommends that a patch is installed to overcome this problem.
MY QUESTION IS:-
=============
None of our other existing customers have experienced such problems with their Websites, and to my knowledge most use Actinic 6.
I was therefore wondering whether Actinic 6 might resolve this problem? and overcome the potential loss of customers, who leave the Website not wanting to download the patch.
Comment