Uploading crashes

[dandelion]

Hi

I am trying to upload a site for the first time (the site, not me!) and each time the upload stalls and Actinic crashes at fullaccount.fil. The site has had all demo products, sections and brochure pages removed, and a single product added.

It is an SSL site going onto an NT server.

I have just created a new site with the same connection settings to the same server but left all of the demo stuff in and added nothing. Now it stalls at difaddress.fil.

Using the generate and send functions separately has a similar result.

fulaccount.fil seems to be empty according to notepad.

Any ideas?

Thanks, Dan

[Darren]

Hi.

Does the network test (Advanced | Network setup) pass? If not, are there any errors produced?

[cdicken]

By the looks of this thread you have fixed this by going back to v3.

This is probably becuse v3 used HTTP to upload all the HTML and images, rather than FTP.

You can still do this with v6/7 by following the instructions in the chapter headed 'Uploading Without FTP Access' in the Advanced User Guide. It is worth a pop to see if it gets you any further.

[dandelion]

Darren/Chris

Yes the Network Test passed OK.

Thanks for the tip about HTTP upload, probably won't try it for this project, but it's worth knowing.

Dan

[Darren]

Hi again.

You could try this...

First create a snapshot of your site. (Go to File | Snapshot and follow the wizard).

Then browse to your Site folder. The path will probably be something like:

C:\Program Files\Actinic ecommerce V6\Sites\*Sitename*

Within this folder, delete all the *.fil files. Next, if you could FTP to your webserver, browse to the acatalog folder and delete all the *.fil files from there.

Once done, go to Web | Refresh website in Actinic.

Hope this helps.