download problems - 400 bad request response from server

[EdgeImpact]

Our client uses Actinic Catalog version 4.0.7.0.2.0 BASA which has been running without problem for several years.

We have tried to download orders today and are getting a 400 bad request error message.

No changes have been made to Actinic or the website. The only thing that has changed is that the hoster (Fasthosts) has recently upgraded to windows 2003 servers and I believe that this is the first time orders have been downloaded since then.

I have asked the hoster to checked file permissions etc. Does anyone have any ideas?

Thanks

Sylvia

[James M SellerDeck]

Hi Sylvia

This is a known problem with running v4 sites on Windows 2003 servers.

At the moment the only real work around is to either upgrade to v6 which will run on the Windows 2003 servers, or to contact Fasthosts and get them to transfer you to one of their Unix servers, where it should run fine without any problems.

Hope that helps.

[EdgeImpact]

Hi James

Thanks for your reply.

I've actually got this working now. Fasthosts sent me some new network settings which I've imported and the orders have downloaded ok