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    #1

    Error Message

    Hi All

    We where having problems with our internet connection (bloody BT).

    Finally after three days it is finally working, anyway I can't upload the website or download the orders, I get the error message.

    The web server returned an unknown response.

    Possible Cause:
    You are attempting to download orders
    before uploading to the web site
    Incorrect CGI-BIN URL in the web site details
    Incorrect permissions on the CGI script on
    the server (UNIX servers only)
    Script corruption - Could be caused by:
    Binary ftp transfer during manual installation
    Incomplete transfer
    Garbled transfer
    etc.
    Old or bad version of Perl running on server
    Http server error
    Wrong Path to Perl specified in the
    web site details
    Unknown
    Recommendation:
    Abort
    Resolution:
    Check cgi-bin script permissions
    Compare cgi-bin script against local script to
    check for corruption
    Upgrade Perl on server (needs at least 5.002)
    Run the Web | Configure Web Site Details command to verify your setup
    Re-install the web site
    Review server response for hints

    The response was:
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
    "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
    <head>
    <!-- Page main_broadband_01e_error -->
    <title>Broadband Link - Error</title>
    <style type="text/css">
    .black { background: #000000 }
    .dkgray { background: #999999 }
    .ltgray { background: #cccccc }
    .white { background: #ffffff }
    .redblock { background: #ff0000 }
    .blueblock { background: #3366cc }
    .orangeblock { background: #ff6600 }
    .greenblock { background: #009933 }
    .purpleblock { background: #660066 }
    </style>
    <script src="../wrapper/javascript/browser.js" type="text/javascript"></script>
    </head>

    <body bgcolor="#ffffff">

    <!-- Begin Logo -->
    <table border="0" cellpadding="0" cellspacing="0" width="780" align="center">
    <tr>
    <td rowspan="2"><img src="../wrapper/images/1pixel.gif" alt="" width="3" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="772" height="1" border="0" /></td>
    <td rowspan="2"><img src="../wrapper/images/1pixel.gif" alt="" width="3" height="1" border="0" /></td>
    </tr>
    <tr>
    <td>
    <a href="http://www.2wire.com"><img src="../wrapper/images/nav_sl_logo.gif" alt="" width="170" height="56" border="0" /></a>
    </td>
    </tr>
    </table>
    <!-- End Logo -->

    <!-- Begin Outside Table Holding Two Main Radius Boxes -->
    <table border="0" cellpadding="0" cellspacing="0" width="780" align="center">

    <!-- Begin Show if Link is Back Up -->
    <tr>
    <td rowspan="4"><img src="../wrapper/images/1pixel.gif" alt="" width="15" height="9" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="6" height="9" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="426" height="9" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="10" height="9" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="308" height="9" border="0" /></td>
    <td rowspan="4"><img src="../wrapper/images/1pixel.gif" alt="" width="15" height="9" border="0" /></td>
    </tr>
    <tr>
    <td></td>
    <td colspan="3" class="slt1">Restart Your Web Browser</td>
    </tr>
    <tr>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="10" border="0" /></td>
    </tr>
    <tr valign="top">
    <td colspan="2">

    <!-- Begin Main Nested Table -->
    <table border="0" cellpadding="0" cellspacing="0" width="432">
    <tr>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="6" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="5" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="4" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="400" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="4" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="5" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="6" height="1" border="0" /></td>
    </tr>
    <tr>
    <td><img src="../wrapper/images/radius_ltgray_top_left.gif" alt="" width="6" height="6" border="0" /></td>
    <td colspan="7" class="ltgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td><img src="../wrapper/images/radius_ltgray_top_right.gif" alt="" width="6" height="6" border="0" /></td>
    </tr>
    <tr class="ltgray">
    <td rowspan="9" class="ltgray"><img src="../wrapper/images/1pixel.gif" alt="" width="6" height="1" border="0" /></td>
    <td colspan="7" class="slt2">Information</td>
    <td rowspan="9" class="ltgray"><img src="../wrapper/images/1pixel.gif" alt="" width="6" height="1" border="0" /></td>
    </tr>
    <tr class="ltgray">
    <td colspan="7"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="5" border="0" /></td>
    </tr>
    <tr>
    <td rowspan="2" colspan="2"><img src="../wrapper/images/radius_dkgray_top_left.gif" alt="" width="6" height="6" border="0" /></td>
    <td colspan="3" class="dkgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td rowspan="2" colspan="2"><img src="../wrapper/images/radius_dkgray_top_right.gif" alt="" width="6" height="6" border="0" /></td>
    </tr>
    <tr>
    <td colspan="3"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="5" border="0" /></td>
    </tr>
    <tr>
    <td rowspan="3" class="dkgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td rowspan="3" colspan="2"></td>
    <td></td>
    <td rowspan="3" colspan="2"></td>
    <td rowspan="3" class="dkgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    </tr>
    <tr>
    <td class="maintext">
    Your system temporarily lost its connection to the Internet but the connection is now working properly.<br /><br />

    To access the requested Web page, please close all browser windows and then restart your Web browser software.<br /><br />

    If you continue to see this page after closing all open Web browser windows, restart your computer.
    </td>
    </tr>
    <tr>
    <td><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="5" border="0" /></td>
    </tr>
    <tr>
    <td rowspan="2" colspan="2"><img src="../wrapper/images/radius_dkgray_btm_left.gif" alt="" width="6" height="6" border="0" /></td>
    <td colspan="3"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="5" border="0" /></td>
    <td rowspan="2" colspan="2"><img src="../wrapper/images/radius_dkgray_btm_right.gif" alt="" width="6" height="6" border="0" /></td>
    </tr>
    <tr>
    <td colspan="3" class="dkgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    </tr>
    <tr>
    <td><img src="../wrapper/images/radius_ltgray_btm_left.gif" alt="" width="6" height="6" border="0" /></td>
    <td colspan="7" class="ltgray"><img src="../wrapper/images/1pixel.gif" alt="" width="1" height="1" border="0" /></td>
    <td><img src="../wrapper/images/radius_ltgray_btm_right.gif" alt="" width="6" height="6" border="0" /></td>
    </tr>
    </table>
    <!-- End Main Nested Table -->

    </td>
    </tr>
    <!-- End Show if Link is Back Up -->


    </table>
    <!-- End Outside Table Holding Two Main Radius Boxes -->

    <br />
    <br />
    </body>
    </html>


    Command: version Filename:

    I really would appreciate some help with this.

    Thanks

    Russell
    Remember; The Arc was built by amateurs but the Titanic was built by professionals.
    When did I realise I was god? I was praying and realised I was talking to myself.
    Tags: None
    #2
    Hi Russell,

    There are few things you can do. Firstly check your network settings, you can do it by clicking the test button in Advance|Network Setup. Secondly FTP to your server and check the permissions on the CGI-bin and Acatalog folder. And finally check with your hosting company if they have changed servers.

    Hope this gives you some answers.

    Cheers
    Kiran Chandran
    Technical Support - SellerDeck
    http://www.sellerdeck.co.uk/

    Further help can also be found at http://community.sellerdeck.com/forumdisplay.php?f=27

    Comment

      #3
      Thanks that worked it was the hosting server that was the problem.
      Remember; The Arc was built by amateurs but the Titanic was built by professionals.
      When did I realise I was god? I was praying and realised I was talking to myself.

      Comment

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