Confirmation Email Template

[danbond]

Hi,

when sending out an item, an email is also sent with tracking number, our addresses, etc. Previously using actinic v.5 this worked correctly, but now various things such as our address at the bottom is incorrectly displayed. It is all on one line, thus for each email we have to manually insert line breaks to get it properly spaced. When i looked at and tried to modify the template, inserting line breaks either just as a carriage return or using html it makes no difference.

The other issue with the emails is that the information about which products are being dispatched shows them products still to be shipped, which is clearly wrong since this email is to confirm they are being shipped.

Any help would be greatfully recieved, is slightly maddening to have to do it all manually each time.

[Krithika]

Hi

Please see this link which deals with modifying the email template. It might help.

As for the second issue, I will confer with my colleagues and let you know tomorrow.

Cheers

[danbond]

Thank you so much, that sorted the first issue, but not quite how i expected. realised none of the templates were saved as .txt, changed it to that and now they work perfectly. thank you for confering about the second issue, will look forward to your answer.

[Krithika]

Hi

Just for clarification, in V7, there is a drop-down list in the Mail tab of the Order details window to select the template for the mail to be sent out to the customer (for e.g., Order Received, Payment Received, etc).

Could you check which template is selected as default to be sent to the customers ?

Cheers

[danbond]

Is a slightly modified version of one of the default templates, the only modification being adding a piece of text saying "tracking number:" and we then input the tracking number. other than that, is a copy of "Order Shipped". Is it a problem to do this?

[danbond]

*bump* sorry to bump the thread but curious if anyone has come up with anything? again thanks for all the help, if can just sort this out will make the person doing the evening emails very happy!

[Krithika]

Hi Daniel

Is it possible for you to attach a sample email (that says products are yet to be shipped) with your next posting?

Cheers

[danbond]

Dear MR ******,



The following order has been shipped to your delivery address
by Royal Mail under the reference :

__Invoice Address and Deliver To________________________________

Email Address: ***@****.CO.UK

__Customer/Recipient Details____________________________________

MR *****
****
****
*****
*****
UK (excl Highlands & Islands & NI)
Phone Number: ******
Fax Number:


__Order Status__________________________________________________

Order Number: MG60BA10011786
Shipping Method: 3-4 day delivery
Payment Status: Full Payment Received
Date Received: 16/8/2004 20:40 GMT
Payment Method:

__Lines Ordered_________________________________________________

REFERENCE DESCRIPTION QUANTITY PRICE COST

74511 Gaggia Cubika 1 £112.34 £112.34
No. Not Yet Shipped 1

JUGSHAKER Jug and shaker set
74721 Shaker
VEMJ0600 Jug 1 £15.28 £15.28
No. Not Yet Shipped 1



__Totals________________________________________________________

Subtotal: £127.62
Total Tax: £22.33
Total: £149.95
________________________________________________________________




Sincerely,
UK Gifts from Wheesh

5 Parkers Close
Downton Business Centre
Downton
Wiltshire
SP5 3RB
UK (excl Highlands & Islands & NI)
01725 514779
0870 131 9045
sales@wheesh.com

Name and address *'ed since it's a public forum, but you can see above that both items are listed as "not yet shipped".

[Krithika]

There could be two scenarios here :

1. To check if the correct template is selected from the Template drop-down list in the Mail window

2. After you edited the template to reflect the extra words, did you save it as Order Received or Order Shipped

(Just trying to narrow down the possibilities !!!)

Cheers

[danbond]

The order shipped has been edited, but since there are several different ways things can be shipped, none of them are saved as simply "order shipped", the are "order shipped parcelforce under £100" for instance. are you suggesting you can only have one template for recieved and one for shipped? will double check to make sure that the template that was used initally for editing was the shipped one, but surely that shouldn't make a difference should it?

[danbond]

*bump* sorry to keep bumping this one but is taking quite a while at the end of each day to manually go through each email removing the offending lines.

[Krithika]

Sorry about the delay Daniel

It does matter in which template type you saved the changes, (i.e., order shipped or order received), as it is only the first line of the e-mail after the salutation which is static text. The other texts are dynamically generated. That could possibly be causing the problem.
Could you verify if this is the case ?

Cheers

[danbond]

well here is the template for having been sent by parcel force:

Dear NETQUOTEVAR:CUSTOMER_NAME,

NETQUOTEVAR:COMPANY_NAME

The following order has been shipped to your delivery address
with Parcelforce under the reference :
You can track the parcel at http://www.parcelforce.com/portal/pw

NETQUOTEVAR:CUSTOMER_DATA
NETQUOTEVAR:ORDER_DATA
NETQUOTEVAR:ORDER_LINES
NETQUOTEVAR:ORDER_TOTALS
NETQUOTEVAR:SSP_RATE_MESSAGE

Sincerely,
NETQUOTEVAR:SENDER

NETQUOTEVAR:SENDER_ADDRESSLINE1
NETQUOTEVAR:SENDER_ADDRESSLINE2
NETQUOTEVAR:SENDER_ADDRESSLINE3
NETQUOTEVAR:SENDER_ADDRESSLINE4

NETQUOTEVAR:SENDER_POSTCODE
NETQUOTEVAR:SENDER_COUNTRY
NETQUOTEVAR:SENDER_PHONE
NETQUOTEVAR:SENDER_FAX
NETQUOTEVAR:SENDER_EMAIL

NETQUOTEVAR:SSP_TRADEMARKS

it was saved as "Sent With Parcelforce.txt"

the person who edited the template originally in unsure if it was the order recieved or shippped template originally, but am still a little unclear how actinic can tell the difference if the tags are the same.

stranger still, looking at EmailTemplates.ini it looks like this:

[Templates]
Act_NewEmail.txt=Custom Email Template
Act_ResendDownloadURLEmail.txt=Resend download location
Sent With Parcelforce.txt=Sent With Parcelforce
Sent with Parcelforce Over £100.txt=Sent with Parcelforce Over £100
Sent by Royal Mail.txt=Sent by Royal Mail
[Act_NewEmail.txt]
Preview=TextOnly.bmp
[Act_ResendDownloadURLEmail.txt]
Preview=
[Sent With Parcelforce.txt]
Preview=
[Sent with Parcelforce Over £100.txt]
Preview=
[Sent by Royal Mail.txt]
Preview=

which is odd because it doesn't include several of the options that a present on the menu including act_ordershipped.txt which obviously is there.

[cdicken]

OK - so the problem is that the email is being sent out to the customers with the products marked as 'Not Yet Shipped'.

When you click the 'Mail' button in the 'Line Items' tab, Actinic is designed to default to using the template 'Act_OrderShipEmail.txt'. That template is no longer available to Actinic - but I don't think that will be the problem because, as you rightly point out, the shopping cart info is added in by the application. On my copy of v7 I can change the tempalte used, and the cart info stays the same.

Sorry to go over the obvious, but have you actually marked the items in the 'Line Items' tab as shipped when you send the email?

[danbond]

Thank you for that. The question turned out to in fact not be an obvious one, because in fact, due to the way orders are processed, the items indeed did not get marked as shipped until after the email was sent out. thank you for all your help.