Ahhh...quick help!
These forums are bieng temporamental today.. keep getting page cannot be displayed!
Anyway, my problem.
I've had several customers reporting that when adding an item to the cart, they are being told that they already have the maximum number available in their cart but, when they check the basket, it's empty.
Now, it's happening on my computer too.
Is this a Norton problem? I have it and so did the customer who rang me yesterday (had 2 more queries with the same problem already this morning)
If so, what can *I* change to make it work?
I can hardly expect all my customers to go fiddling with their interent security settings to be able to buy on my website, it kind of defeats the object of the Internet Security in the first place if you have to disable it to do a transaction when it's (in their eyes!) most needed!
I'm sure this has been tackled before onthe forum and I apologise but I am having trouble with the search facility, sometimes I get no results (page cannot be displayed) and sometimes it just won't load the individual searched threads so I thought it easier( and quicker) to ask afresh.
Perhaps Actinic could add the solution to the knowledge base? I checked there first.
Thanks in advance, this problem is starting to become annoying!
Tracey (oh, it www.budget-bumps.co.uk/acatalog by the way)
Anyway, my problem.
I've had several customers reporting that when adding an item to the cart, they are being told that they already have the maximum number available in their cart but, when they check the basket, it's empty.
Now, it's happening on my computer too.
Is this a Norton problem? I have it and so did the customer who rang me yesterday (had 2 more queries with the same problem already this morning)
If so, what can *I* change to make it work?
I can hardly expect all my customers to go fiddling with their interent security settings to be able to buy on my website, it kind of defeats the object of the Internet Security in the first place if you have to disable it to do a transaction when it's (in their eyes!) most needed!
I'm sure this has been tackled before onthe forum and I apologise but I am having trouble with the search facility, sometimes I get no results (page cannot be displayed) and sometimes it just won't load the individual searched threads so I thought it easier( and quicker) to ask afresh.
Perhaps Actinic could add the solution to the knowledge base? I checked there first.
Thanks in advance, this problem is starting to become annoying!
Tracey (oh, it www.budget-bumps.co.uk/acatalog by the way)
Comment