Hi,
I am having a problem with actinic link creating duplicate customer accounts for registered customers.
I am using Actinic Link v2.1.0.0.2 with Sage Financial Controller v9.00.0023 Network version - Unlimited Users and Actinic v7.0.1.0.0.0.EGSA
In the customer tab I have got Create new customers from Registered Customer Orders Un-Checked.
I have Checked Create new customers from Unregistered customer, I have included Salutation and I have got the postcode set to line 5 to comply with the sage account settings and I have used naming scheme Positions 1,2 & 3 as character 1,2 & 3 of the surname, followed by Positions 4 5 & 6 as sequence numbers.
The registered customers external reference matches exactly with sage account A/C code (Copied and paste) but sill I get duplicate customer accounts (I now have 4 accounts for one customer!)
I have experimented with just about every imaginable combination of settings but can’t get this to work.
I am having a problem with actinic link creating duplicate customer accounts for registered customers.
I am using Actinic Link v2.1.0.0.2 with Sage Financial Controller v9.00.0023 Network version - Unlimited Users and Actinic v7.0.1.0.0.0.EGSA
In the customer tab I have got Create new customers from Registered Customer Orders Un-Checked.
I have Checked Create new customers from Unregistered customer, I have included Salutation and I have got the postcode set to line 5 to comply with the sage account settings and I have used naming scheme Positions 1,2 & 3 as character 1,2 & 3 of the surname, followed by Positions 4 5 & 6 as sequence numbers.
The registered customers external reference matches exactly with sage account A/C code (Copied and paste) but sill I get duplicate customer accounts (I now have 4 accounts for one customer!)
I have experimented with just about every imaginable combination of settings but can’t get this to work.
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