other info prompt and welcome message problems

[ocbon]

Hi everyone,

Regarding www.bonniesgifts.com Using clean layout 4 with quantity on product page

OTHER INFO PROMPT PROBLEM: I have text in the |Other Info Prompt|, which is mandatory, and when the customer completes the information on the product page, and clicks |buy|, it takes them to the shopping cart

However, in the shopping cart is the |Other Info Prompt| with the text I inserted and the text box again which is blank, and the customer has to insert the information again. If the customer does not complete it on the product page, it gives the required warning telling them they didn't complete it.

I moved the |Other Info Prompt| in |Advanced|Templates Manager|Sections|Product Line| from where it was to here:

<tr>
<td align="LEFT"><span class="actxsmall">
NETQUOTEVAR:CARTERRORXMLNETQUOTEVAR:VARIANTS
<span class="actxsmall">NETQUOTEVAR:OTHERINFOPROMPT </span>
NETQUOTEVAR:PRODUCTQUANTITY

WELCOME MESSAGE PROBLEM: When a customer logs in, the welcome message is showing as #eeeeeeWelcome Bonnie Jackson

This is what I have entered in Phase 1, ID210:
<table border=0 width=100%><tr><td align=center bgcolor="#ffcccc">%s<b>Welcome </b>&nbsp;%s%s</td></tr></table>

Can someone help me with these 2 problems?

Thank you very much,
Bonnie

[NormanRouxel]

We'll need:-

1) the URL of a page with the misbehaving Other Info Prompt on it.

2) A login username and password so we can see the wierd login.


Norman

[ocbon]

other info prompt and welcome message

Hi Norman

1. The url is www.bonniesgifts.com
Username: test@bonniesgifts.com
Password: test

2. Order any of the products on site and when you enter info in the Other Into Prompt on Product Page and the shopping cart shows, you will see the Other Info box again to be completed again

Thanks
Bonnie

[cdicken]

What I would probably recommend is resetting the HTML for both these prompts to the default.

To do this go to 'Design | Text' and click on 'Go to'.

For the welcome message enter an ID of '210'. Then click the 'Restore Default' button.

For the 'Other Info' prompt enter an ID of '2161' and click 'Restore Default' again.

[ocbon]

other info prompt and welcome message

Hi Chris

I did what you suggested. I updated my site. Didn't work. I then refreshed my site and cleared my temporary internet files and cache.

Still showing the #eeeeee for the Welcome Message and the Other Info Prompt Box in the shopping cart

Any other suggestions
Thanks, Bonnie

[cdicken]

Hmmm - basically, the code you say you have in '210' will give you the error.

<table border=0 width=100%><tr><td align=center bgcolor="#ffcccc">%s<b>Welcome </b>&nbsp;%s%s</td></tr></table>

If you change this to...

<table border=0 width=100%><tr><td align=center bgcolor="#ffcccc"><!-- %s -->%s<b>Welcome </b>&nbsp;%s%s</td></tr></table>

... it should start working.

With regards to your other info prompt (2161), it should read:

%s<INPUT TYPE=text NAME="%s" SIZE="%d" MAXLENGTH="%d" VALUE="%s" %s>

Please check that it does.

[ocbon]

welcome message and other info prompt errors

Hi Chris

Sorry I didn't thank you earlier. I was on vacation. Your suggestion worked fine.

Thanks
Bonnie