Price Text when logged in

[jmedinger]

I'm having a confusing (but probably simple to fix) problem

I have a site on

http://test.bbclothing.co.uk/acatalog/catalogbody.html

on which the products view fine and the price text is shown

However when logged in the price text vansishes together with the price

(To see an example, go to http://test.bbclothing.co.uk/acatalog/ and use 'sharpt' and '251200' as user and pass)

Can anyone suggest why this may be happening and more to the point how to fix it!

BTW - I've checked that the Customer Account does NOT have 'hide retail prices' ticked

Regards

Jos

[cdicken]

It could be do to a change in your Act_ProductPrice.html template.

Try backing up your current Act_ProductPrice.html template, and then copying in an untouched one from your 'formats\themes\Business' folder.

Hopefully this will help. If it doesn't then perhaps you can email a snapshot of your site (File | Export Snapshot) to communityadmin@actinic.co.uk and I will take a quick look.

[jmedinger]

Hi Chris,

Thanks for this... I've checked the 2 Act_ProductPrice.html templates and they are identical apart from a removed <br> tag.

I'll send you the snapshot and you can tell me what you think!

Cheers

Jos

[cdicken]

Hmm - seems to be a weird little bug in v5.

When your pricing model of a product is set to 'Sum of Component Prices' then the price does not appear when you are logged in. If you change it to 'Product Price' or 'Sum of Product and Component Prices' then it works fine.

Hmmm. Weird. Anyway - at least it is easy to fix.

[jmedinger]

Chris,

Thanks for identifying this however...

Hmmm. Weird. Anyway - at least it is easy to fix.

The pricing model I use REQUIRES that I use 'Sum of Component Prices'

I'm assuming that your easy fix is to change the pricing model... however this won't work for me as it's only the components that I need to add up for the price billed.

Would a patch upgrade to V5.1.6 make any difference (the site currently uses V5.1.4)

If not, can you recommend a workaround?

Cheers

Jos

[cdicken]

I'm afraid you still get this bug in 5.1.6. An upgrade to v6 would fix it, but I understand if that is not a possibility.

Can I ask why you have your Pricing Model set to 'Sum of Component Prices'? Forgive me if I am wrong, but surely each size of the software will be the same price?

[jmedinger]

Chris,

The reason why the pricing model is set to Sum of Components is because people often put 2 (or more) sizes into their baskets in case one size is wrong (they then return the other)

This means that the pricing model has to work off the components rather than the product price so that the correct amount is billed (if they've selected a couple of sizes we don't want them only billed for one)

Can you see any way around this without immediately having to change up to V6?

Jos

[jmedinger]

Chris,

I've just upgraded the site to V6 and guess what...

...The problem still exists

The site is on the same URL as in the previous message only the login page is now on

http://test.bbclothing.co.uk/acatalog/login.html

I've got a serious problem here now as the customer has expressly requested that the customer account feature is activated however if the user can't see a product price, what are they to do?

I would appreciate your help!!!

Cheers

Jos

[cdicken]

I can confirm this is still a problem in v6. The price is not shown if:

a) The customer account is using a price schedule other than retail
b) The customer account has 'Hide Retail Prices' ticked
c) The product has the pricing model set to 'Sum of Component Prices'

I will arrange to get this fixed in the next release. For now, we need to think of a workaround.

The one that immediately springs to mind is using the 'Customer Message' field (which you are using already for the 'you are saving 12%' messages) to include the correct price for your Trade customers.

[jmedinger]

Chris,

I note from another of your recent posts that the 6.1 Beta Release is now out...

Can this fix be included in the full release of V6.1?

It would make sense if it could...

Jos

[golsupport]

Ouch...

We were just about to enable individual customers accounts so this is quite a problem for us as well... any chance of an upgrade for version 5 as well??

[cdicken]

Bear in mind it only happens if your pricing model is set to 'Sum of Component Prices', which is relatively unusual. v5 has been around for eighteen months and this is the first time it has been noticed.

It will be fixed in the next maintenance release of v6, but there will very likely be no more updates to v5 so you will need to upgrade to v6 if this does become an issue for you.

[jmedinger]

Chris,

Thanks for this... can you give us an estimate as to the release date for the next maintenance release for V6 then?

I'll need this so that I can fend off my customers with a 'proposed fix date'!

Cheers

Jos

[golsupport]

Ouch... ouch... (not wishing to be overly dramatic)

Yes - any idea of a date? We *need* the feature - would have preferred it in version 5.x (ideally) but if not can you hurry it along for version 6.x.

Will try to pacify the affected site owners!

Will beta test if required!?

[cdicken]

I cannot give a date for the next maintenance release at the moment.

I have asked the technical team for a script patch to change this behaviour online. This will be available in a few days. Hopefully the same script patch will work equally well in v5 as v6.