HELP!!! problem refreshing the site

[brianrudie]

I RECENTLY CHANGED FROM ACTINIC ON MY HOME MACHINE TO MY OFFICE MACHINE ( NOW WITH BROADBAND ) AND I CANNOT UPLOAD TO MY SITE

I AM GETTING THE FOLLOWING ERROR . I HAVE TAKEN A SITE SNAPSHOT AND COPYED MY OLD ACTINIC FOLDER TO MY NEW
PLEASE HELP
HERE IS THE FOLLOWING ERROR
An error occurred while transferring files to the web site.

Possible Cause:
Network timed out
Network is down
FTP server is down
Remote server disk is full
The permissions on the file or directory on the remote
server are locked
If the file being sent is a CGI script
(nqxxxxxx.pl or caxxxxxx.pl) someone else may be
using the same CGI script ID as you.
Recommendations:
Abort
Resolution:
Re-establish your network connection
Be sure the FTP server is running
Try re-installing the web site when the network is not so busy
Make sure the disk is not full on the remote server
Make sure the website and cgi-bin directories
on the remote server are writable
Make sure the files in the cgi-bin and website are writable
Make sure your CGI script ID in the Advanced |
Network Setup... dialog is unique for your web server.

File: se000099.pl

[I-CC]

Diasable any firewall you have and see if that then works. If it does work, then obviously switch it back on, but work on your firewall settings to enable its continued protection, but whilst allowing your actinic to upload.

You might also want to try a web | configure website details wizard operation to confirm the settings within your new location (machine) setup and see if that clears it.

[brianrudie]

hi

i have noticed there is service pack 1 on the machine that does not work , could this be the problem ? , i have tryed disabelling the firewall but no joy

email download from one of my hosting companies is also impossible

any ideas?

[cdicken]

You could also try upgrading to 6.1.5 and making use of the 'Enhanced FTP' feature which uses a more standard FTP upload that your firewall/connection might be happier with.

[chrisstevens]

try this

Hi, i had this same problem when trying to upload a site this morning. Our work internet connection has just been upgraded to broadband and our tech support guy told me it had something to do with passive ftp transfers ....

Open Actinic and Go to Advanced > Network Setup

under the FTP Details section, select 'Use Passive FTP Transfers'

This solved the problem for me, hopefully it'll help you too.

Chris

[brianrudie]

unresolved

hi , sounds great but , i tried it and still nothing

thanks

[Mike Hughes]

Let' see if we can find the problem.

1) Does your network setup pass the settings test? This is usually a good indication of whether it will work or not.

2) Is your server running on windows or Unix?

3) Check that your cgi-bin directory has permissions set to 755 and not 644. They sometimes get changed when a host upgrades the server software.

Mike