Contact us: not contacting us!

[Eileen]

Hi...
can anyone offer a hint here?

Actinic is sending it's 'normal' email notifications about orders just fine ... both to the customer and to us.

But - when a customer attempts to use the 'Contact us' feedback form, we are not receiving the email. The customer gets the notice that their message was sent to us and they should expect a reply soon. HOwever, we do not receive their email, so cannot respond to it, so get upset customers.

our smtp server is 'localhost' and does not require an extra login.

I have another web site hosted on this ISP for which I have implemented a PHP form mail, and it works fine...

I'd prefer to keep everything in Actinic if possible... but if not, is it okay to replace the mailscript.pl with my php script instead?

[Toby B]

Hi Eileen,

I placed an order on www.wildbirdfood.uk.com earlier. Is that the site in question? Did you received an email?

I checked the error log and there were not any error reported at that time.

Have you spoken to your hosting company about this?

Can you confirm "Localhost" is the correct SMTP address?

[Eileen]

Hi Toby,
I am not the person who receives the emails for www.wildbirdfood.uk.com

The order notification emails are working just fine.

Our problem is with the Contact Us form - it doesn't send us a copy of the email generated via the form. The person filling in the formmail gets a copy, but we don't.

My other web site on this ISP, for which I use a php formmail (and which works) is www.cardiganwelshcorgiassoc.co.uk.

The formmail I use on that site is 'Ultimate Form Mail' (a freebie) from http://www.surefirewebdesign.com/scripts/

This formmail uses smtp, host is set to 'localhost', authorisation 'no', so no username or password required.

We have set up the values in Actinic Network panel the same.

Again.... all normal emails work: we get the notification of orders.
It is the formmail which does not send us a copy of the mail.

I have not had time to poke around in the Perl script to attempt to debug it myself - I thought perhaps you could tell us what needs doing.

Are there perhaps multiple places in actinic where we specify our email address? We have entered it in the View/Business Settings/Company Contact.

cheers,

[Toby B]

Hi Eileen

Are there perhaps multiple places in actinic where we specify our email address? We have entered it in the View/Business Settings/Company Contact.

That's the correct place.

I can't think of anything else to check except ask your hosting company if you can use another address except "Localhost". Maybe something like mail.wildbirdfood.uk.com.

I think support will probably need to look into this one so register a query here if it's still playing up.

[Eileen]

STILL not Contacting Us!


This is very frustrating..... our ISP is battening the hatches even tighter.
They want us to use THEIR formmail script for sending email from our web site.

Can someone please tell me where I can change the base code for
NETQUOTEVAR:FORMHEADER

I want it to change it from
<FORM METHOD=POST ACTION="/cgi-shl/mf000003.pl" >
to : <form method="post" action="http://www.wildbirdfood.uk.com/cgi-bin/form_to_mail.php">

and also plug in a few more required fields.

I would also like to set the 'successful submission' page... help!
This has been a problem for far too long.

yours in frustration,

[pinbrook]

Can't you not use the actinic contact us link and hardcode your own link instead.

[Eileen]

Hi Jo....
where would I turn it off? In the Actinic header?
I want to display the form, but just change the code around it..

(and it is WAYYYY past my bedtime tonight... I'll look at it tomorrow, hopefully)

cheers,

[DaveT]

Eileen

If you open the Template Manager in Actinic, go to 'Other Pages' tab and select Contact Us.

The form 'action' (that connects it to the script) is set by NETQUOTEVAR:FORMHEADER and you could just change this to '<form action="your-php-mailer.php" method="post">'.

Then, depending on your script, the variables could be picked up using $_POST['VariableName'].

Hope this helps.

[Eileen]

I'll give it a shot

cheers

[DaveT]

Eileen

Re-reading your first post, I'll just add these amends:

In FormMail (the Matt Wright/script archive version most ISPs use) the return page is set by including:

<input type="hidden" name="redirect" value="http://www.wildbirdfood.uk.com/thankyou-page.php" />

between the <form...> and </form> tags that you have replace instead of NETQUOTEVAR:PAGEHEADER.

[webyourbusiness]

This is very frustrating..... our ISP is battening the hatches even tighter.
They want us to use THEIR formmail script for sending email from our web site.

Can someone please tell me where I can change the base code for
NETQUOTEVAR:FORMHEADER

I want it to change it from
<FORM METHOD=POST ACTION="/cgi-shl/mf000003.pl" >
to : <form method="post" action="http://www.wildbirdfood.uk.com/cgi-bin/form_to_mail.php">

and also plug in a few more required fields.

I would also like to set the 'successful submission' page... help!
This has been a problem for far too long.

yours in frustration,

As a hosts, there are a few scripts we dont allow - the Actinic contact form isn't one of them - I would suggest that you need to change hosts.

regards

Greg Hewitt-Long

[Eileen]

NETQUOTEVAR:FORMHEADER
simply generates the text which asks the user to fill in the fields and press send.

What I need to change ends up in the generated mail_form.html just prior to where it copies in Act_ContactUs data.

[Eileen]

I've finally had some time to really look at this and have solved it.

what I did was put a </form> at the start of the Act_ContactUs.html and follow it with my own <form method="post"........
and then the other tweaks I need.

phew!