Automatic order confirmation email problem

[Christylh]

Our automatic response email to each order is doing something bizarre. A few customers have let me know they received the following. What do you think is going on?

Thanks!

Christy


-----Original Message-----
From: eservice@uniformcorner.com [mailto:eservice@uniformcorner.com]
Sent: Thursday, September 16, 2004 5:18 PM
To: Diana Louise Downey
Subject: Order Number: DL200110000133


Header:Customer,Name,External Reference,Price Schedule,Status,Payment
Method,Email On Order,Email Address,Telephone,Fax,Contact
Name,Salutation,Title,Comments,Invoice Address,Invoice Address
Rule,Purge
Header:CustomerAddress,Name,Line 1,Line 2,Line 3,Line 4,Post/Zip
Code,Country ID,Valid Invoice Address,Valid Delivery Address,State
ID,Exempt Tax 1,Exempt Tax 1 Data,Exempt Tax 2,Exempt Tax 2
Data,Purge,Residential/Commercial
Header:CustomerBuyer,Username,Password,Status,Invoice Address
Rule,Invoice Address,Delivery Address Rule,Delivery Address,Email On
Order,Email Address,Maximum Order
Value,Name,Salutation,Title,Phone,Fax,Limit Order Value,Hide Retail
Prices,Purge
Header:PriceSchedule,Schedule Name,Base schedule,Calculation
Method,Calculation Factor

PriceSchedule,"Pro-Tuff Dealers",Retail,1,0.500000
PriceSchedule,"Landau catalog customers",Retail,1,0.900000
PriceSchedule,"Athens sale customers",Retail,1,0.900000
PriceSchedule,"Regular store customers",Retail,1,0.900000
Customer,"Pro-Tuff Dealers","",Pro-Tuff
Dealers,0,10003,1,"lori@dutygearuniforms.com","256-534-6891","256-533-53
31","Lori Woosley","Mrs.","Manager","",Duty Gear Uniforms,1,0
CustomerAddress,"Duty Gear Uniforms","2200 Governors
Drive","","Huntsville","Alabama","35805",US,1,1,AL,0,"Resellers Tax
Exempt",0,"",0,0
CustomerBuyer,"protuff","wayne",0,2,Duty Gear Uniforms,2,Duty Gear
Uniforms,1,"lori@dutygearuniforms.com",0.000000,"Lori
Woosley","","Manager","256-534-6891","256-533-5331",0,0,0
Customer,"Landau catalog customer","",Landau catalog
customers,0,10005,0,"Type_your@email_here.com","Type your phone
here","","Type your name here","","","",,0,0
CustomerAddress,"Type your name here","Type your address here","","Type
your city here","Country","Type your zip here",US,1,1,AL,0,"",0,"",0,0
CustomerBuyer,"catalog","mailout",0,2,,2,,0,"Type_your@email_here.com",0
.000000,"Landau catalog customer","","","Type your phone here","",0,0,0
Customer,"Athens sale customer","",Athens sale
customers,0,10004,1,"typeyour@emailhere.com","type your phone
here","","type your name here","","","",,0,0
CustomerAddress,"type your name here","type your address here","","type
your city here","Alabama","type your zip here",US,1,1,AL,0,"",0,"",0,0
CustomerBuyer,"athens","sale",0,2,,2,,1,"typeyour@emailhere.com",0.00000
0,"Athens sale customer","","","type your phone here","",0,0,0
Customer,"Exclusive Uniform Corner customer","",Regular store
customers,0,10004,0,"type_your@email_here.com","type your phone number
here","","type your name here","","","",,0,0
CustomerAddress,"type your name here","type your address here","","type
your city here","Tennessee","type your zip here",US,1,1,TN,0,"",0,"",0,0
CustomerBuyer,"store","promo",0,2,type your name here,2,type your name
here,0,"type_your@email_here.com",0.000000,"Uniform Corner return
customer","","","type your phone here","",0,0,0

[Toby B]

Hi Christy,

Have you made any changes to the email templates?

What happens if you browse to C:\Program Files\Actinic v7\Original\ and copy the original email template back into the site folder?

Before you do that take a backup or your existing email templates site folder.

Do you still get the problem?