Feefo feedback - how it works

[cbarling]

It's the current system moved to a 5 star rating.

What I din't understand previously is that there is already an option to solicit for product feedback at a later time, set by the mercahnt e.g. 8 weeks after the product was shipped, product feedback solicited.

Obviously there are arguments in both directions in only allowing product feedback from actual customers.

Chris

[guccij]

This is all of a sudden a much more attractive proposition that it was when it was first outlined to us back in October. As always, though, I shall wait for others to be the guinea pigs before dipping my toe into that particular puddle of hot water, or mixing my metaphors ...

[Jan]

I'm one of the guinea pigs (or starter mole as I like to think of it) and my test site is looking pretty good, quite a seamless integration for feefo and an upgrade to V10 pretty much perfect out of the box.

[Sean Williams]

This has piqued my interest again as well.
Does the '5-star' rating mean they have changed to the ubiquitous Stars, or do they still use that odd green circle thingy?

[cbarling]

You can optionally use a standard 5 star rating on product feedback.

Chris

[mje]

I am tempted by V10 - I like the marketing features and was very curious with "Feefo"

Tonight I looked at their site and their "customers" - I looked at the feed back sites have had --- in the main 90% + positive, but most seem to be in the orders "1000 + per month" category.

There will of course always be customers that moan,look for issues, indeed I myself am one of them,maybe, a little poor feedback is a good thing?

What on earth "Feefo" means is a mystery and IMO a very poor choice of branding, it relates nothing attractive to anyone....If I got an email with the word "fee" in it, alarm bells would ring.

V10 boot up screen has an uncanny resemblance in design to the Feefo home page,

Actinic pricing looks very competitive, compared to Feefo direct if I have understood it correctly.

"We use an independent service reviewer, Feefo, to track our customer service performance. Please tick here if you'd be willing to participate and share your experience with others."

^^^^this^^^^ = "a choice"

[brucet]

AIUI 'Feefo' is short for 'Feedback forum'. Not that obvious, I agree. It's a good system, though.