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Sellerdeck Desktop 365 Pilot

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    Sellerdeck Desktop 365 Pilot

    Those of you who attended my recent Sellerdeck Christmas Update will have heard about a new service that we are introducing next year called Sellerdeck Desktop 365.

    Sellerdeck Desktop 365 is an ecommerce subscription service that combines Sellerdeck Desktop software, hosting and technical support in a single integrated service, which is charged monthly. By migrating to Sellerdeck Desktop 365, Sellerdeck customers will always have access to the latest version of Sellerdeck Desktop.

    Why Migrate to Sellerdeck Desktop 365?

    Today it is very difficult for online retailers to purchase a range of services from different providers and make them all work together. By moving to Sellerdeck Desktop 365, you can simplify your business and benefit from using a fully integrated ecommerce platform, managed via a single point of contact.

    What Support is Supplied with Sellerdeck Desktop 365?

    The introduction of Sellerdeck Desktop 365 includes some important changes to the way Sellerdeck provides technical support. As ecommerce technology has become more complex and the sales environment more competitive, the range of questions we are asked in support has broadened considerably. We have to involve people with specialist skills, that do not directly relate to the operation of the software, including web design and development, plus software and server optimisation.

    To better support the provisioning of these services, Sellerdeck is introducing a new line of consulting services, which can be accessed by customers. Users of Sellerdeck Desktop 365 Enterprise Edition will receive one hour of design and development consultancy (Des-Dev) each month as part of the service and be able to purchase additional hours at a rate of £65 plus VAT per hour.

    Users of the Sellerdeck Trader and Business Services can purchase specialised help at an hourly rate of £85 plus VAT per hour.

    What does Sellerdeck Desktop 365 Cost?

    Three editions of Sellerdeck Desktop 365 are available.

    For start-ups and small online businesses
    Single User, Single Site Access Database
    Up to 10Gb Data Transfer + £10/GB plus VAT
    Standard Support
    Estimated Pricing: £75 plus VAT per month

    For established online businesses
    Business Plus Multi-User based on MS SQL Server / Express - 3 user system
    Up to 50Gb Data Transfer then £5/GB plus VAT
    Standard Cover
    Optional Des-Dev Support: £85 plus VAT per hour
    Estimated Price: From £250 plus VAT per month
    Additional Users: £20 plus VAT per user, per month

    Larger online businesses
    Enterprise software based on MS SQL Server / Express - 5-user system
    Premium Cover
    Up to 100Gb then £2.50/GB plus VAT
    1 hour of Des-Dev Support included per month
    Des-Dev Support - £65 plus VAT per hour
    Estimated Price: From £450 plus VAT per month
    Additional Users: £30 plus VAT per user, per month

    Please note that prices quoted in this document exclude VAT and are subject to Sellerdeck’s standard terms and conditions of business. Estimated pricing is provided for budgeting purposes only and may be subject to change without notice.

    What are the Support Options?

    Sellerdeck Standard Support provides you with access to the help and advice you need to operate your ecommerce platform, with escalation of tickets to second line and third line support where required.

    Sellerdeck Premium Support provides direct access to second line support on a 4 hour SLA plus 1 hour per month of Des-Dev Support that includes advice on: design, system performance; SEO; and other technical queries.

    Why use Microsoft SQL Server?

    Sellerdeck multi-user installations run more quickly and reliably on Microsoft SQL Server.

    I hope that this sounds interesting. If you would like to find out more about Sellerdeck Desktop 365, please contact SellerDeck Sales on 0845 129 4888* or +44 1932 358350 from abroad.

    *Calls cost 2p per minute plus your phone company's access charge

    Phil Rothwell
    Managing Director
    Sellerdeck Limited

    SellerDeck Ecommerce Software