Problems with pop-up image not displaying in Internet Explorer

[JulesRS]

Hi,

I currently have an extended information page using the 'Includes add To Cart Button' layout on every product, showing an enlarged image of the product. I then have a second pop-up window on certain products (namely Boxbags and some gift boxes) which shows an image with the dimensions of the products.

The image in the second pop-up window displays correctly in both Firefox V2 and Netscape V9. However, when I try to view the pop-up window in either Internet Explorer V6 or V7, I just get a blank white screen and no image.

This is a big problem for me as the majority of visitors to my website are using Internet Explorer and I have received several emails from people stating that they cannot view the dimensions of my procucts.

I am hoping that somebody can help. I submitted this to the helpdesk over 3 weeks ago and they haven't managed to find a solution and have suggested that I submit a thread here as they believe it to be a design problem.

Thanks,

[leehack]

Julie redo the image it is using, i.e. save it again in your image software and then check your code for incomplete or errant parts. I know its weird when it works in one browser but not another, but we have that every day of our lives. They all operate differently, in IE you may have an issue with a '#' or it could just be badly coded. Print it out and dissect it line by line.

[NormanRouxel]

The HTML for the image in the popup contains some dodgy markup - width="" height="". E.g.

<img src="SizeBB3.jpg"
width=""
height=""
alt="BB3 (Tall) BoxBag® Purple Fibercolor With Silver Fibercolor Gift Tag Finished With A Sheer Purple Bow"
border="0"
/>

This may be caused by you having wierd .jpg images. Make sure they're in RGB format.

[TraceyHand]

alternatively..could you try adding the code for the pop up without any reference to the width/height dimensions? (currently width "" height "")
Is it possible IE reads this different to FF?

[pinbrook]

I think its because you have null values in

width=""
height=""

I tested this in DW, without width, height the image does not display in IE on my machine, add values and it shows.

[pinbrook]

There you go.... 3 weeks with support, 3 minutes in the community

[JulesRS]

Thanks very much for your help guys.

I have now filled in the widths and heights on each image and that has solved the problem.

Next time, I think I will come straight here!

Thanks,

[Bruce]

There you go.... 3 weeks with support, 3 minutes in the community

I asked Julie to post the question here ... Thanks for the solution guys.

Regards,