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    Problem displaying page on some computers...

    Hi

    If anyone can give me any clue with this, I would be really grateful. Not sure if it is even an Actinic issue.

    The web site is http://www.grand-illusions.com/ and the home page for the shop is http://www.grand-illusions.com/acatalog/ (only the toy shop is done in Actinic, by the way. Other sections are plain html)

    Every section in the web site should have a banner at the top, which includes the tabs HOME | TOY SHOP | TOY COLLECTION etc.

    On my 'old' computer, everything works fine. However on my 'new' computer, the banner is missing across the whole toy shop section

    Both PCs are Dells, and both are running IE 7.0.5730.11.

    When I look at the source code behind the web page on the old computer, I see

    <body><div id="banner"><img src="http://www.grand-illusions.com/images/furniture/toyshop/banner.jpg" width="940" height="140" alt="" usemap="#banner" /></div><map name="banner"><area alt="Home" coords="312,104,370,140" href="http://www.grand-illusions.com/" shape="RECT"><area alt="Toy Shop"

    When I look at the source code on the new computer, I see

    <body><div id="banner"><!-- --></div><map name="banner"><area alt="Home" coords="312,104,370,140" href="http://www.grand-illusions.com/" shape="RECT"><area alt="Toy Shop"

    Clearly the img tag has vanished. Yet in both cases, I am looking at the same page on the same server. How can it be offering different html to different machines?

    I have heard of a few customers who seem to be having the same problem, so it is not just me.

    Also - really confusing - on the new machine, I get the same problem if I view the page using Firefox.

    I am utterly baffled, and would be very grateful if anyone has any clues as to where I should start looking.

    Thanks

    Hendrik
    www.grand-illusions.com

    #2
    Well everything looks ok to me, checked every link I can think off and they all seem to display perfectly.

    Any chance it could be an overzealous ad blocker picking up on the div 'banner'? You could try renaming it to something less addy (if that's a word)
    Cheers

    David
    Located in Edinburgh UK

    http://twitter.com/mcfinster

    Comment


      #3
      Well spotted Mr Finlayson, you should be a copper.

      Comment


        #4
        I think Gabe is more likely to become a copper than me!
        Cheers

        David
        Located in Edinburgh UK

        http://twitter.com/mcfinster

        Comment


          #5
          Brilliant!!

          Dave

          Thanks a million - that was it! McAfee was selected to block Ads, Pop-Ups and Web Bugs. The minute I unclicked those, the banner appeared.

          I had no idea that McAfee could edit the html code before the browser saw it.

          Good idea to change the word 'banner', which looks like the cause of the problem, so that others don't get the same issue.

          Again, thank you!!

          Hendrik
          www.grand-illusions.com

          Comment


            #6
            They can also block images too based on size which can be really annoying.

            Glad you got it sorted though, always worth watching how you name your div's.
            Cheers

            David
            Located in Edinburgh UK

            http://twitter.com/mcfinster

            Comment

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