Contact Us email

[cornishpirate]

Is it possible to suppress the confirmation email automatically send back to the customer?

OK - so I figured it out. Well, it has been a hard week.

[TraceyHand]

Is it possible to suppress the confirmation email automatically send back to the customer?

OK - so I figured it out. Well, it has been a hard week.

please post your solution so the thread has some use!

[RuralWeb]

please post your solution so the thread has some use

Or delete it so it does not fill the forum with rubbish threads

[cornishpirate]

I removed this code from mailform.pl

Alan

		#
		# Send the same message to the sender
		# Withe a "thank you" prefix
		#
		$sTextMailBody = ACTINIC::GetPhrase(-1, 2379) . "\r\n\r\n" . $sTextMailBody;
		my @Response = ACTINIC::SendMail($::g_sSmtpServer, $sEmailRecpt, $sSubject, $sTextMailBody, $$::g_pSetupBlob{EMAIL}, $sSubscribe, $sSurname);
		if ($Response[0] != $::SUCCESS)
			{
			ACTINIC::RecordErrors($Response[1], ACTINIC::GetPath());
			$sError = $Response[1];

[leehack]

Has that done the same as unticking the 'Send Receipt Email To Customer' checkbox on the ordering tab of business settings?

[Darren B]

PMSL

[TraceyHand]

Has that done the same as unticking the 'Send Receipt Email To Customer' checkbox on the ordering tab of business settings?

but that's an order receipt, isn't it?

the OP is talking about the autotreply you get from sending an email through the contact form (which, strangely, doesn't work for me anyway)

[Darren B]

Hmmmmm does it do auto replies lol, i have not looked for ages actually i dont think it does, because i was messing with the captcha and dont remember getting the auto reply

Hey tracey perhaps you could try it and let me know (pretty please)

D

[Duncan Rounding]

Only my v7 sites send an auto response back to the 'contactor'. My v8 sites dont. Maybe there's a setting somewhere.

[cornishpirate]

Lee, I'll check the box. That means I won't send the email twice!

Seriously - there was no conditional stuff around the code I removed, but I'll experiment this weekend.

Alan

EDIT: The Send Email check box seems to only relate to Order Processing, not Contact Us.