Using variables in Customer Email

[Edmond]

I have searched, but have not found, so if it is covered elswhere please redirect me.

I wish to use the 'User Definable3' variable in the Customer email to show a students name.

I followed the advanced user guide instruction on Pg 130, altering the 'OrderScript.pl' and then going into Design > Customer Email and inserting
Student Name:

and when I process an order the Customer Email prints this

Student Name: NETQUOTEVAR:GENERALUSERDEFINED
******************************************************
Order Number: EC97TB10000035
Order Date: 28 January 2008 14:43 GMT

rather than their name, the existing order bits work fine.

Any help gratefully received.

[cdicken]

Hi Edmond

Sorry for the delay in responding to this one. Unfortunately the variable you mention is designed to only work online at the website. It won't work on the emails generated by the desktop.

As far as I can tell, the only way to include this information into the emails sent from the PC is to do it manually.

[Edmond]

Thanks for getting back to me on that. I am now confused the AUG says

You will now be able to use the following tags in the 'Customer Email' layout (available in the 'Select Page Type' drop down list in the 'Design' tab):
<Actinic:HOWFOUND/>
<Actinic:WHYBUY/>
<Actinic:GENUSERDEF/>

Is <Actinic:GENUSERDEF/> different to NETQUOTEVAR:GENERALUSERDEFINED?

[dave_finlayson]

Are you including <Actinic:GENUSERDEF/> or NETQUOTEVAR:GENERALUSERDEFINED in the e-mail text, you don't seem to mention this. We use <Actinic:HOWFOUND/> and it works fine.

[Edmond]

Thank you that works.