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    Streamlining checkout procedure and reciept pages

    Hi,

    I would like to try to streamline my checkout pages. At the moment, after the last of the pages where the customer enters their address I have the following pages:
    > A actinic bounce page that makes me click a next button
    > A secure hosting credit card entry page
    > A secure hosting reciept page that makes me click a link
    > Reciept page with a button

    So my questions are as follows:

    1 Is there a way to change the first bounce page that actinic uses to one of the others with an auto re direct?

    2 The secure host code looks like this for their reciept:
    Code:
    <html>
    <head>
    <title>Confirmation Page</title>
       
    
    </head>
    <body bgcolor="#FFFFFF" text="#000000" vlink="#3679CD" alink="#3679CD" leftmargin="0" rightmargin="0" topmargin="0" marginwidth="0" marginheight="0" link="#3679CD" >
    <table width="100%" border="0" cellspacing="0" cellpadding="0">
      <tr> 
        <td> 
          <table width="100%" border="0" cellspacing="0" cellpadding="0" bgcolor="#ffffff">
            <tr valign="top"> 
              <td align="left">&nbsp;<b><font face="verdana,arial" size="1"><A HREF="javascript:history.go(-1)">Back</A></font></b></td>
              <td align="left">&nbsp;</td>
            </tr>
          </table>
        </td>
      </tr>
    </table>
    <center>
      <b><font face="verdana,arial" size="3">Secure Payment Confirmation</font></b> <br>
      <img src="https://www.secure-server-hosting.com/images/secured.gif" border="0">
      <br><br>
      <table border='0' width='500'>
        <tr> 
          <td width='500'><font face="verdana,arial" size="2"> <b>Date:</b> $transactiondate 
            <b>Time:</b> $transactiontime 
            <p>Thank you, $cardholdersname, for your order. You credit card will be 
              billed for a total amount of $transactionamount. 
            </font> 
            <p> 
            <font face="verdana,arial" size="2">Please quote your unique transaction 
            reference number $acreference in any correspondence with us. 
            <p> 
            <p align="center"><a href="$CALLBACKURLUSER">
    		Please click here to complete your order.</a></p>
            </font></td>
        </tr>
      </table>
    </center>
    </body>
    </html>
    I have tried to add:
    Code:
    <META HTTP-EQUIV=REFRESH CONTENT="X;<a href="$CALLBACKURLUSER">
    Inside the head tag but that doesn't work.
    Is there a way to get this to redirect coerrectly?

    3 On the customer reciept page there was a button at the bottom I have moved it to the top and made it much bigger so it now says "please click here to complete your order" but either people are abandoning when they see the secure hosting reciept or they are not clicking on the reciept button and just closing the browser or tab. The upshot of this seems to be thet they don't get an actinic reciept. I am being inundated with requests for e mail reciepts or by peope not sure if their order has gone through. Is it possible either to email the reciept as soon as the reciept page loads or do some other trick to ensure that the customer gets a reciept as soon as payment is taken?

    Sorry for all of the questions and thanks for any help anyone an provide.

    #2
    Originally posted by alexrpaul View Post
    Hi,

    I would like to try to streamline my checkout pages. At the moment, after the last of the pages where the customer enters their address I have the following pages:
    > A actinic bounce page that makes me click a next button
    > A secure hosting credit card entry page
    > A secure hosting reciept page that makes me click a link
    > Reciept page with a button

    So my questions are as follows:

    1 Is there a way to change the first bounce page that actinic uses to one of the others with an auto re direct?


    3 On teh custometr reciept page there iwas a button at the bottom I have moved it to the top and made it much bigger so it now says "please click here to complete your order" but either people are abandoning when they see the secure hosting reciept or they are not clicking on the reciept button and just closing the browser or tab. The upshot of this seems to be thet they don't get an actinic reciept. I am being inundated with requests for e mail reciepts or by peope not sure if their order has gone through. Is it possible either to email the reciept as soon as the reciept page loads or do some other trick to ensure that the customer gets a reciept as soon as payment is taken?

    Sorry for all of the questions and thanks for any help anyone an provide.
    No easy answers to this im affraid, and not much can be done either

    But order emails are generated when the customer returns to the receipt. If they are not getting them it is possible they are closing there browser after payment has be made.

    If you are getting payment pending orders then this could be

    problems making the payment
    people closing there browser before they make payment
    people just seeing what the total cost is

    I have done this before, go to the checkout and see all costs before i place my order, sometimes i get wacked with some high delivery charge so i dont proceed. Actinic is good as showing this before you even enter you name.

    Comment


      #3
      Originally posted by Darren B View Post
      But order emails are generated when the customer returns to the receipt. If they are not getting them it is possible they are closing there browser after payment has be made.
      The issue isn't the PSP pending it is the lack of e mailed reciepts. Are you 100% sure the e mail is as soon as they see the reciept page?

      If so then all I need to worry about are two pages, I have sorted the payment providers reciept pagse so it bounces to the actinic receipt.

      actinic bounce ssl page which appears after you select payment type and is basically just a next button on a page. It must be possible to set it to auto re direct?


      Alex

      Comment

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