Show images in customer's email

[pinbrook]

I'm with Norman on this one, I regularly read emails from shops i've shopped with, you can get some good offers on follow ups and get introduced to new stuff too. my email is set not to show images until i click to show them.

I also use these emails to harvest idead to send marketing mailers on behalf of clients. If you construct an email very carefully and run it through spam filters you can get the high proportion delivered (especially when you are emailing exsisting customers as previous emails will have suggested they add your domain to their spam filter anyway.

i would however always send order confirmation etc as txt, there seems little point making these potentially undeliverable.

[Duncan Rounding]

ANd trhat was my point earlier - that I would always send (and be happy to receive) text emails as order confirmation and shipping information etc.

However I would not be interested in text emails received as marketing. If someone's opted in to receive marketing emails then you must make the most of that and use images and html.

[RuralWeb]

i would however always send order confirmation etc as txt, there seems little point making these potentially undeliverable

I thought that this was what we were talking about - there is a difference between opted in marketing emails and the order confirmation emails sent by actinic.

[NormanRouxel]

I use Ebuyer a lot and I see that they switched to using HTML emails for their Order Confirmation, Order Dispatched, etc emails in April 2006. Before then they sent plain text.

I doubt that they'd be doing something that would lose them business.

[Duncan Rounding]

It does make sense to make the most of every email sent.
Adding marketing information to order confirmation emails doesn't require an opt in.
Neither do order shipped emails and other order status emails I suppose.

[RuralWeb]

Was this not discussed earlier this year? - it was suggested that related items/also bought could also be fed into the emails

[NormanRouxel]

Here's what seems to work for me.

What we're trying to do here is to is to send both plain-text and HTML formatted emails in the same message. The HTML formatted one will contain some extra code to display the logo of the site. As we're sending both plain and HTML versions, the customers email program will be able to display the one the customer prefers.

Edit ACTINIC.pm (in your Site folder - back it up first)

Look for the line

	return(SendRichMail($sSmtpServer, $sEmailAddress, $sSubjectText, $sMessageText, "", $sReturnAddress));

Change it to

	return(SendRichMail($sSmtpServer, $sEmailAddress, $sSubjectText, $sMessageText, $sMessageText, $sReturnAddress));

Look for the lines

	$sMessageHTML =~ s/\r\n/\n/g;        			# CRLF -> LF
	$sMessageHTML =~ s/\r/\n/g;          			# remaining CR -> LF
	$sMessageHTML =~ s/\n/\r\n/g;     			# all LF -> CRLF

Replace these lines with

	if ($sMessageHTML ne '')
		{
		$sMessageHTML =~ s/\r\n/\n/g;        			# CRLF -> LF
		$sMessageHTML =~ s/\r/\n/g;          			# remaining CR -> LF
		$sMessageHTML =~ s/\n/\r\n<br\/>/g;     		# all LF -> CRLF<br/>
		$sMessageHTML =~ s/ /&nbsp;/g;     			# all space to &nbsp;
		$sMessageHTML = '<img src="http://www.mysite.com/logo.jpg" /><br/>' . $sMessageHTML;
		}

Replacing http://www.mysite.com/logo.jpg with the URL of your site logo.

UPDATE:

If you want a logo added to the offline emails sent by the back-office Actinic system then do the following (as well as the above of course).

Edit mailscript.pl (in your Site folder - back it up first).

Look for the line

			@Response = ACTINIC::SendRichMail($::g_sSmtpServer, $::sMailTo, $::sMailSubject, $::sMailText, $::sMailHTML, $::sMailReturn);

Change it to

			@Response = ACTINIC::SendRichMail($::g_sSmtpServer, $::sMailTo, $::sMailSubject, $::sMailText, $::sMailText, $::sMailReturn);

[Darren B]

Norman may i say how much i appreciate you hacks, some i use most i dont, but for me they are always appreciated and your help is always 1st class.

D

[Duncan Rounding]

Another good one for the KB Norman!

[guccij]

That works very nicely indeed, Norman. Thank you!

[RuralWeb]

Nice one Norm - the best of both worlds

[vistamaster]

Norman,

is there a way to do something similar for emails sent from actinic manually?

[Duncan Rounding]

I think this is for all emails from Actinic - order confirmation or from Actinic on the desktop. I think emails sent manually still use Actinic.pm. Actinic doesn't use a desktop client to send emails it uses the server.

[vistamaster]

I think this is for all emails from Actinic - order confirmation or from Actinic on the desktop. I think emails sent manually still use Actinic.pm. Actinic doesn't use a desktop client to send emails it uses the server.

I tried sending some of those emails from actinic, and no logo appears in the received email...

Any ideas?

[leehack]

I tried sending some of those emails from actinic, and no logo appears in the received email...

Any ideas?

Try the link to the logo (that you pasted into the script) directly in a browser and see if it works, great chance you have not added it correctly.