Announcement

Collapse
No announcement yet.

Extended information popup - not remaining on top.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Extended information popup - not remaining on top.

    I have been so nervous about posting any problems on this forum as I knew that it would display my ignorance. I have searched the forum, knowledgebase and advanced users guide but, unless I am using the wrong search terms, I cannot find the answer.

    Our website, www.buzzoptics.com was originally designed and customised by a third party provider (whose name escapes me) and worked fine until I decided to play about with the design myself.

    I changed the layout using the v9 wizard and then chose a theme for the new site. Everything seemed to be ok until after the new site was uploaded and using internet explorer, I clicked on the extended information button. I watched the popup generate and then disappear into the background as the main site seemed to refresh itself. This problem does not happen with Firefox and these are the only two browsers I use. Can anyone offer assistance as I would like the focus to remain with the popup window?
    Last edited by Batestfastard; 18-Dec-2008, 11:54 AM. Reason: Update of problem

    #2
    Hi Ian

    We've had issues with the the main page getting reloaded when there's a addtocart button in the popup page, your issue may be related to that as well. In the Actinic Knowledge base there is a Article which shows how to prevent that. Can you apply that and see if helps resolve your problem.

    I must admit though I've not seent his one before.
    Last edited by KB2; 22-Mar-2010, 05:14 PM. Reason: Updating kb links
    Kiran Chandran
    Technical Support - SellerDeck
    http://www.sellerdeck.co.uk/

    Further help can also be found at http://community.sellerdeck.com/forumdisplay.php?f=27

    Comment


      #3
      You've customised the <body ...> tag in your overall layout and removed some necessary code. Change your tag from

      <body>

      to

      <body onload="bPageIsLoaded=true;">

      There's another tweak that will help too. Edit actiniccore.js (in your Site folder) and replace the line:
      Code:
      window.open(sUrl, 'ActPopup', 'width=' + nWidth + ',height=' + nHeight + ',scrollbars, resizable');
      with:
      Code:
      window.open(sUrl, 'ActPopup', 'width=' + nWidth + ',height=' + nHeight + ',scrollbars, resizable').focus();
      And this will mean that if a popup is already open (but behind the main window) it will come back to the front when you open another.
      Norman - www.drillpine.biz
      Edinburgh, U K / Bitez, Turkey

      Comment


        #4
        Originally posted by Kiran View Post
        Hi Ian

        We've had issues with the the main page getting reloaded when there's a addtocart button in the popup page, your issue may be related to that as well. In the Actinic Knowledge base there is a Article which shows how to prevent that. Can you apply that and see if helps resolve your problem.

        I must admit though I've not seent his one before.
        Thanks Kiran,

        Your answer didn't solve the problem at hand but has certainly given me further food-for-thought.

        Merry Christmas & a Happy New Year to you!

        Ian
        Last edited by KB2; 22-Mar-2010, 05:13 PM. Reason: Updating kb links

        Comment


          #5
          Originally posted by NormanRouxel View Post
          You've customised the <body ...> tag in your overall layout and removed some necessary code. Change your tag from

          <body>

          to

          <body onload="bPageIsLoaded=true;">

          There's another tweak that will help too. Edit actiniccore.js (in your Site folder) and replace the line:
          Code:
          window.open(sUrl, 'ActPopup', 'width=' + nWidth + ',height=' + nHeight + ',scrollbars, resizable');
          with:
          Code:
          window.open(sUrl, 'ActPopup', 'width=' + nWidth + ',height=' + nHeight + ',scrollbars, resizable').focus();
          And this will mean that if a popup is already open (but behind the main window) it will come back to the front when you open another.
          Wow! Thanks Norman,

          Completely sorted now, I am extremely grateful!

          Merry Christmas & a Happy New Year!

          Best regards

          Ian

          Comment

          Working...
          X