order confirmation layout

[PaulM]

Hi,

For some reason the black lines between the list of ordered products on the order receipt for my client (not the customer) seems to have disappeared. See attached.

Not a big thing but as the order goes through the workshop it can get a bit confusing. Ideally would like to put back the black lines.

Did have a search of previous questions but found no answer. Any help gratefully appreciated.

Cheers...Paul

[leehack]

Maybe you had a custom report in use before, have you switched actinic versions and it has been overrided, or maybe changed machines recently?

[PaulM]

Hi Lee,

I've recently upgraded from v9 to business version and have added and then removed the Teclan page index option (client wasn't happy with it). Not sure at what point the lines disappeared.

Would be good to know where they can be found though so I can put them back. Any ideas?

Cheers...Paul

[leehack]

I'm not sure if they are included in a snapshot, i think not, but worth at least trying an old backup just to see.

[malbro]

Hi Lee,

I've recently upgraded from v9 to business version and have added and then removed the Teclan page index option (client wasn't happy with it). Not sure at what point the lines disappeared.

Would be good to know where they can be found though so I can put them back. Any ideas?

Cheers...Paul

The report files are stored in the main Actinic folder, usually in c:\program files\actinicv9 rather than in the site folder, the files use a .rpt extension. You might just find something in the SiteUpgrade folder under the ActinicV9 folder in Program Files, as there is a folder in my copy called Upgrade v9.0.5.0.0.0.JHZA which is empty, as all the sites are stored in folders with names like Backup v9.0.4.0.0.0.JFA, that one may be related to upgrading the program folder.

[Duncan Rounding]

The reports are not included in a snapshot as they are not site dependant.

They can be found in the main Actinic vx directory as mentioned above with an rpt extension.

If you haven't got backups of the default ones then PM me your specific Actinic version and I'll email them to you.

[PaulM]

Hi all,

Thanks for the help. I've found quite a few .rpt files on an old complete backup. Is there a specific file that I should copy over? I can see one called Invoices and another called Orders. Or should I just copy them all over?

Cheers...Paul

[Duncan Rounding]

Backup your current ones and then copy over the Invoices and Orders files.

[PaulM]

Hi,

Unfortunately it didn't work. Any other suggestions welcome.

Cheers...Paul

[Duncan Rounding]

I doubt it's your report unless it's been modified but I'll give it a quick check if you want.

If you modify your profile to accept PMs I'll send you my email address - or PM me with your address.

Also what do you mean by this?:

For some reason the black lines between the list of ordered products on the order receipt for my client (not the customer) seems to have disappeared. See attached.