Best Seller List - Wrong Products

[Truska]

V8 - Best Seller List Showing 20 items with Auto Generate - Smart Theme in case it matters.

The list of best sellers does NOT match the list of top selling products in the Sales reports - which is correct.

I have one product which is my best seller both by qty and value and it does not even appear on best seller list. The dates for selection are the same - double checked.

Any ideas on this? How is the Best Seller List Generated?

I know we can Select and Lock certain items but we really want this to be a true reflection.

[Darren B]

i have wondered and im sure it has been asked before as to how this list is generated. Yes i to have noticed that this list does not reflect what is actually the best seller. Although im sure works by qty sold

[Steve G Griggs]

The list is supposed to work by the number of items sold. We tried it and stopped using it because it never seemed to work properly. It seemed to be quite random in the items it picked from our higher selling products.

[leehack]

It can't run on quantity sold as a product where say 100 is bought in one transaction, would eclipse many other products, it should be run on how many sales have included this product, immaterial of the actual number bought in that transaction.

[Truska]

Ah! that would explain the "ODD" nature of the list. I guess we all could argue which that a different way to calculate was correct - and none of us would be wrong as we all have different goals.

But I disagree with you on this leehack - in my case that is exactly what happened - one person bought 100 - and we want it at the top - for a number of reasons.

But - Yes I do take you point and at least now I need not spend time wondering why it is not working and be content that is is working, just not the way I want.

That said thank you all for the speedy response - much appreciated.

Maybe something here for a future release - a switch to select how the Best Sellers are calculated, value, qty or orders - or is there yet another option I have not thought of....

Thank You

[leehack]

But I disagree with you on this leehack - in my case that is exactly what happened - one person bought 100 - and we want it at the top - for a number of reasons.

You've answered your own point perfectly, because they bought 100 of this product, 'you' want it in there. A global ecommerce solution will never make that as its standard calculation method because you would end up with a useless marketing list in most cases and in all cases one that was not true.

If you want an untrue marketing list, then you have the option to add your own products and lock them anyway. Untrue lists are already an option, as are part untrue lists where you lock a few products in and let actinic do the others - in fact this is what you need to do. Let actinic run the list, but add the 100 sold product in yourself manually and lock it.

[NormanRouxel]

You could argue this so many ways. By one method Apple UK have only sold 3 iPhone-4's (one million each to say o2, t-mobile and 3).

It would be best to have set of unambiguous choices (most popular - by customer count, most sold - by overall quantity). Then users could choose the one that fits their business best.

[leehack]

B2B transactions are very different I agree, you can have one department buying a product for nationwide use across hundreds of depots and that kind of thing should not be classed as one sale. I think your 'by customer count' and 'by quantity count' are the perfect solutions.