Not sure if anyone else here has had this, but we had a customer call to say he could not look up his order, after testing it here and a lengthy call we found that he was entering in lower case, so to save any future issues and as we had already used the following thread for address formatting:
http://community.sellerdeck.com/showthread.php?t=45487
I used the following:
onchange="format(this, 'upper')"
onchange="format(this, 'postcode')"
In the order number and postcode fields withing the my account page, so now however it's entered by the customer Sellerdeck will read it properly and display the order details. There may be an easier way but this worked for us. May help others.
http://community.sellerdeck.com/showthread.php?t=45487
I used the following:
onchange="format(this, 'upper')"
onchange="format(this, 'postcode')"
In the order number and postcode fields withing the my account page, so now however it's entered by the customer Sellerdeck will read it properly and display the order details. There may be an easier way but this worked for us. May help others.