Protx: Currency Invalid 3003 Error Message

[oracle]

I'm trying to set up Protx on a site I'm building and I keep getting an error message on the Protx page:

3003 The currency is invalid.

Protx would only say that it is a currency error code (you don't say!) and that I should speak to Actinic. Protx say that for some reason the currency variable is not being passed as GBP whereas, as far as I can see, all the currency settings on the website are set to GBP.

Has anybody experienced anything like this or have any ideas what the problem might be?

[Bruce]

Rob,

Have you made any changes to the database 'Currencies' table or any thing as drastic? If you check in 'Business settings | Options | Currency Settings', Currency should be set to 'British Pounds' and against 'Use' either the pound symbol or 'GBP'.

To be honest I have not seen this one before. If the settings are as I mention then I can only suggest you raise a support ticket @ http://www.actinic.co.uk/support/register.htm, or if you have a support contract call in support and some one can take a snapshot off you to try and replicate.

Kind regards,

[oracle]

Hi Bruce,

no I haven't changed the currencies table in any way. All the settings in Business Settings are correct. I have called support and emailed a snapshot. Just waiting for feedback now.

Thanks

Rob

[oracle]

Just in case anyone ever has the same error code, the problem turned out to be an incorrect encryption password. Either Protx or my client had mis-typed the encryption password when sending it to me.

So beware.. if you get a currency code error and Protx tell you your currency settings are wrong, it may be that your encryption password is wrong!

Nothing is what it seems