The dreaded Invalid Signature message

[Thruss23]

I am with Protx and have been with them for a while quite successfully. I have now switched my site to Actinic 8 and and download orders but get the error message about invalid signature.

I have looked at other threads and have noticed that with Worldpay the problem is often resolved by changing the secret key and I ahve requested this from Protx. They are being very unhelpful and keep telling me to talk to Actinic - do you have any views on this?

Any guidance gratefully accepted.

[Chrismarworth]

For want of a word Protx did not work when I upgraded an existing site to v8 I cannot remember the actual error message, but the problem was the secret key had been affected by the change.

I had lost the Protx details and had to email Protx from the email account I had logged with Protx advising them of the VSP vendor name and my name. They sent me a link within an hour or so which I used to obtain all the passwords relating to my Merchant Account.

They were not unhelpful, they just had to go through their procedures which took a little time.


Hope that helps.

Chris

[Thruss23]

I have done this today with the secret key and it was unsuccessful. I am hoping they will send me a new secret key tomorrow (not sure what the response will be) as that is what seems to have solved the Worldpay problems some people are having.

[Darren B]

did you remember to increment the occ file by one, otherwise any changes you make will not be uploaded to the website


D

[Thruss23]

I did remember to do this but it did not work first time, I kept getting errors while trying to save the new number (can't remember why). Can I increment it by one again or something?

[Darren B]

OK actinic does not always do this properly

try this method, increment by one, restart actinic, let it do its thing, then enter you secret key, then upload

I have found actinic over writes the secret key if you do it the way it tells you to, it does not for everyone but always has for me.

D

[Thruss23]

I have opened the occupgrade.ini file in Notepad and it shows a number of 1228 which I have changed to 1229. When I try to save the file in notepad I get an error Cannot Create the C:\Program Files\Actinic V8\OCCUpgrade\OCCUpgrade.ini file. Make sure that the path and file name are correct.

Surely I should just be able to save the file once I have amended it? I think this is the problem I had first time around.

[Duncan Rounding]

Sounds like a possible Vista security issue? If so try disabling user access security temporarily (UAC).

[Thruss23]

Oh do I hate Vista! Just to seem really stupid, do you know how I do that?

[Darren B]

that is why it does not work, vista undoes any changes you make
turn of the uca and try again

D

[Duncan Rounding]

You'll find info on how to disable UAC on this page here under 'Turning off UAC':
http://technet2.microsoft.com/Window....mspx?mfr=true

[Darren B]

UAC lol, well right letters wrong order

[TraceyG]

Hi,

Did you re-input your encryption key into the 'OCCPROTXScriptTemplate.pl'?

[Ghome1971]

I think this is the problem I have with my site too as I have checked the secret key twice and uploaded. I have messed around with the 'OCCPROTXScriptTemplate.pl' in both the site folder and main folder. I have incremented the OCCUpgrade.ini at least 4 times!

Would it be wise to set everything back to the original files and start again?

Best Wishes

Geraldine

[TraceyG]

Would it be wise to set everything back to the original files and start again?

That's a good idea, but I would also suggest that you get Protx to check that they have inputted what they have given you correctly onto their servers too.