Talking to SECPAY is like talking to the North Koreans. Last November I mistakenly followed a link from a page where Actinic recommended payment providers - I signed up with Secpay for our Actinic Express site THEN I realised that we had to be an internet merchant.
OK, my problem, my mistake, so I wrote to SECPAY and told them I'd dropped a blong, please cancel the mistake, my fault, sorry to have wasted your time, etc etc, no hard feelings....
They ignored me and took £11.75 out of our bank account for the next three months. As soon as I noticed, I told the bank not to pay them anything ever again, no matter how much they pleaded, and wrote to SECPAY again asking them to refund the £35-odd.
They ignored me and in fact a few weeks later they started sending me email invoices telling me to get in touch and set up a direct debit!
I even got a telesales call asking me how I was getting on. So I told them, and about 15 minutes later while I was still in full flow, they put the phone down on me.
So I wrote to them again, this time telling them that I was going to send my brother in law Chris and three of his brawny mates round to collect the £35 with a baseball bat, and telling them that we didn't want to be customers, never had been etc etc etc
They EVEN ignored this! Today I got yet another email request for an invoice so I rang them up and rather lost it with them. I told them in no uncertain terms to cross us off the list and that I wanted my £35 back.
They've now sent me a customer service ticket by email.
UN-BE-LIE-VA-BLE
I can't emphasis this strongly enough. They have the customer service skills of Al Quaida. No barge pole is long enough for these people. I would rather cut my toes off with a rusty knife and serve them up on toast to next door's cat.
So. SECPAY
You have been warned....
OK, my problem, my mistake, so I wrote to SECPAY and told them I'd dropped a blong, please cancel the mistake, my fault, sorry to have wasted your time, etc etc, no hard feelings....
They ignored me and took £11.75 out of our bank account for the next three months. As soon as I noticed, I told the bank not to pay them anything ever again, no matter how much they pleaded, and wrote to SECPAY again asking them to refund the £35-odd.
They ignored me and in fact a few weeks later they started sending me email invoices telling me to get in touch and set up a direct debit!
I even got a telesales call asking me how I was getting on. So I told them, and about 15 minutes later while I was still in full flow, they put the phone down on me.
So I wrote to them again, this time telling them that I was going to send my brother in law Chris and three of his brawny mates round to collect the £35 with a baseball bat, and telling them that we didn't want to be customers, never had been etc etc etc
They EVEN ignored this! Today I got yet another email request for an invoice so I rang them up and rather lost it with them. I told them in no uncertain terms to cross us off the list and that I wanted my £35 back.
They've now sent me a customer service ticket by email.
UN-BE-LIE-VA-BLE
I can't emphasis this strongly enough. They have the customer service skills of Al Quaida. No barge pole is long enough for these people. I would rather cut my toes off with a rusty knife and serve them up on toast to next door's cat.
So. SECPAY
You have been warned....
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