How to give a refund reason with Actinic Payments

[lefty]

This seems like an obvious thing to be able to do but I can't find a way to do it and can't see anything in the forums about it.

When clicking the Refund button in Actinic, it just does it, nowhere to enter any text.

It may be possible in the terminal interface but I cannot find any way to search for a transaction, only list up to 7 days and then you only get 100 items max. You can get more with a download report (if you don't mind waiting for it), but then you can't actually open any transaction to refund them. Unless I am missing something, this is a major failing in the reporting - need to be able to search transaction history by substring of name and then be able to open the transactions. And I thought the HSBC reporting system was bad!

Any one got this working?

[cdicken]

Hi Keith

I've asked the development team for the details on this.

[cdicken]

Keith

You should be able to search by order number in the user reference field in the Actinic Payments admin screens. Once you've found the payment, you can edit it and refund it.

[lefty]

Hi Chris

Thanks for that. I have now realised that the "Manual report" block is not a group heading but allows you to search on various criteria - DOH!

But it doesn't seem to take any wildcards like "*" and I am surprised it does not show the customer name anywhere.

While I am on it, the 30 day date range is a real pain as well. I think I am going to have to build an offline transaction database and add each month to it as we go along so I can search things easily.

REFUND REASON - would appreciate anything you can find out about this

[cdicken]

There's no way within Actinic Payments to record a reason for a refund, but the 'Journal' tab within Actinic's order processing system can be used to store this kind of information.