"Invalid seller identification" (AP)

[TraceyHand]

I've been trying to test the whole AP MOTO thing in V9 which is obviously alien to me.
Unlike the problem I'd been hving with an upgraded order, a V9 order seems to allow me to 'pay' correctly as far as it shows 'use same card' for a V9 order but it doesn't, however, transfer me to the AP virtual terminal to input details for a different card, if I select it.
It takes me to a screen that says

"Invalid seller identification"

I've checked the MOTO merchant ID (which I know is different to the ecommerce one) and the other 2 numbers (which are the same) and they are fine so what did I get wrong?

I can't think of a setting anywhere else!

[edit] I should add, nothing is or has been in test mode..everything is and has been live for ages.

[NicolaUK]

and the other 2 numbers (which are the same)

Do you mean the Transaction and Hash Keys? If so mine are definitely different.

[TraceyHand]

I do, Nicola, yes

However, from my original email containing the keys

You use the same trans code and Hash key for MOTO as your internet.

Perhaps I should query this with Actinic then?

[NicolaUK]

I have a print out of mine in front of me and they're definitely quite different - check your account config in the admin panel

[Darren B]

i definately have 2 sets aswell, guess as you were a guinea pig it has changed but they forgot to tell you

[TraceyHand]

check your account config in the admin panel

at the risk of sounding dim (not difficult, I know)....check the what, where?

[NicolaUK]

https://forms.actinic.com/auth/login (I think!)

[TraceyHand]

well b*gg*r me!
I've never seen that page before!!!
Maybe that's what comes of being a guinea pig

[TraceyHand]

oh look...2 completely different numbers

totally NOT what it says in my email then!

[NicolaUK]

As Darren said, maybe it changed down the line somewhere!

[TraceyHand]

oh...and it still doesn't work...
why?
because for the MOTO Hash Key...the info box just says 'na'!
It has a diff number for the transaction key, which is a start, but looks like I still need to call for my correct Hash Key

[NicolaUK]

Bugger indeed!

[Darren B]

LOL Its like a laundrette in here

[TraceyHand]

LOL Its like a laundrette in here

oh shut it, you