Paypal problem

[RuralWeb]

We've not had any transaction through normal paypal since we moved to actinic so I assume it's never worked

Setting this up with actinic is almost foolproof so you must have it setup incorrectly - all you need do is enter your email addy that the paypal account uses - it also needs to be a business account ideally. The problem may be at paypal end if you have 2 websites sending payments. Its always best to test test test

[chickenhouseman]

Wouldn't turning off the SSL stop the normal card proccessing?

[RuralWeb]

Wouldn't turning off the SSL stop the normal card proccessing?

SSL makes no difference and is not needed really - unless you are downloading card details which is not allowed so SSL is a nice to have in reality.

As I cannot get into checkout to see what payment metods are you using

[chickenhouseman]

turning off the SSL made no difference.

[guccij]

I managed to get through to Paypal using the orange button. However, the whole checkout is so slow that if I were a genuine customer, I'd have given up long before I got to that stage.

Did you do a purge and refresh?

--edit-- I see you did. Obviously it didn't work.

Why have you changed the script id?

Incidentally, I see that if people choose not to pay by the yellow Paypal button, they are required to enter their credit card details on your now unsecured checkout pages. You should change this asap.

[pinbrook]

Wouldn't turning off the SSL stop the normal card proccessing?

paypalpro does require SSL, but it has to be actinic shared ssl or your own dedicated cert.

i don't think shared easyspace ssl will work

[chickenhouseman]

Yes, it's slow at the moment but that wasn't always the case,

do you mean the cgi script number as set in the network settings?

Will this make a difference? What should it be? When I first uploaded it I got an error say the number was already used(or something like that but I can't rember)

Is it just a case of changing the number?

[chickenhouseman]

the SSL is mine, not shared. The slow problems weren't an issue until today.

[guccij]

do you mean the cgi script number as set in the network settings?

Yes

Will this make a difference? What should it be?

It might.

Is it just a case of changing the number?

Yes. Change it to 2 and see what happens.

[RuralWeb]

The slow problems weren't an issue until today

Then its unlikely to be actinic if you have not changed anything - its a slow host as they have already said at easyspace so there is nothing you can do until they fix the problem at thier end.

TBH your whole payment setup needs looking at ie paypal pro (read the setup sticky on the forum) is not working and you are not allowed to download credit card details.

[chickenhouseman]

Changing the script number hasn't changed the speed. In Fact it's now slower

[RuralWeb]

If the server is having problems then there is NOTHING you can do at your end that will speed it up except move hosts

[chickenhouseman]

I have check with them and they said it wasn't my server that was affected...

[RuralWeb]

then it's the ssl - turn it off and tell us what happens

[chickenhouseman]

Thanks for your help Mal. I did turn of SSL but that made no difference.
I've asked Easyspace to check re the speed. Is it possible to corrupt Actnic so it runs slow? Paypal still doesn't work.

I've got to go out for a while so I'll have to carry on later.