Actinic Payments & Commiting

[brabazon]

Hi all. I'm very new to Catalog after having a few years with Express and have signed up for Actinic Payments and got myself into a bit of a mess.

Am I right in going through the following steps to ensure payment through my PSP which is Creditcall and Bank which is Natwest (Streamline)?

1. Retrieve then Open Orders and double click on order
2. Go to Line Items and double click on item
3. Click Ship
4. Click Invoice
5. Click packing list
6. Go to Progress & Payments
7. Click commit so the balance outstanding becomes £0
8. Go to admin and enter user name and p/w as required
9. Locate order which should read committed.
10. Double clicking on order tells me it's approved and gives me the option of a refund or voiding the order. Press nothing in either of those boxes.
11. Logout
12. Await the money in my bank.

If I commit at the actinic store pages then the admin page shows commit, if I didn't commit at the store page will admin then show uncommitted?

Any help or advice would be welcome. I'm on pre-authorising transactions.

thanks all.

[parklifeclothes]

Hi all. I'm very new to Catalog after having a few years with Express and have signed up for Actinic Payments and got myself into a bit of a mess.

Am I right in going through the following steps to ensure payment through my PSP which is Creditcall and Bank which is Natwest (Streamline)?

1. Retrieve then Open Orders and double click on order
2. Go to Line Items and double click on item
3. Click Ship
4. Click Invoice
5. Click packing list
6. Go to Progress & Payments
7. Click commit so the balance outstanding becomes £0
8. Go to admin and enter user name and p/w as required
9. Locate order which should read committed.
10. Double clicking on order tells me it's approved and gives me the option of a refund or voiding the order. Press nothing in either of those boxes.
11. Logout
12. Await the money in my bank.

If I commit at the actinic store pages then the admin page shows commit, if I didn't commit at the store page will admin then show uncommitted?

Any help or advice would be welcome. I'm on pre-authorising transactions.

thanks all.

Using Pre Auth Actinic Payments, this is our method


1. Retrieve then Open Orders and double click on order
2. Click packing list
3. Go to Line Items and double click on item
4. Click commit so the balance outstanding becomes £0
5. Click Ship
6. Click Invoice (You had this before you commited the payment and in which case this would not show full payment received).

We then check the Actinic Payments admin now and again and await the money going to our account

[brabazon]

Thanks very much for the reply. Does you admin panel now say committed and is there nothing more to do other than wait for the money to appear in the bank?

Is there any way to check that the mney has been sent to your bank account?

[Darren B]

Thanks very much for the reply. Does you admin panel now say committed and is there nothing more to do other than wait for the money to appear in the bank?

Is there any way to check that the mney has been sent to your bank account?

I dont use pre auth as i ship next day, but you need to check your bank account for the deposit, these normally turn up within a few days. It is not like paypal and similar were you have to request the money to be transfered.

[parklifeclothes]

When you log in to Actinic Payments you can search for payments either waiting to be commited or submited to the bank, there is no end to the info available. The only problem is with us our payments go out at about 9am each moring and will sometimes have payemts from the day before and today so you need to keep an eye on them. It will also prepare reports for you. All in all a fantastic package and very simple to use.

[brabazon]

Thanks all.
I'll try to get things right from now on but my main concern now is that admin panel shows a lot of green ticks all saying settled over the last couple of weeks but I've not had any money into the bank.

Actinic say their part of it is done once the green tick and settled status appears so now I guess it's up to me to chase Creditcall and streamline and find out whose got my money.

Jolly times

[Darren B]

Actinic say their part of it is done once the green tick and settled status appears so now I guess it's up to me to chase Creditcall and streamline and find out whose got my money.

Jolly times

Something is amiss, but i would tackle streamline 1st, AP and creditcall are one and the same for processing

[parklifeclothes]

You will need to talk to streamline as it should be in your account with 48/72 hours, maybe your account with them needs to be modified, we got stuck getting BMS to understand the set up and had to complete the same forms several times over, our feeling being they want to sell their own psp and have no/little knowledge of creditcall or actinic.

[brabazon]

Thanks guys
Streamline were very helpful as was Actinic Payments.

It was all my fault in getting Actinic Payments on the website messed up. I shipped the items and somehow managed to get it to tell me that an excess payment had been received, so then I refunded the payment and am now out of pocket until I can (with Actinics help) get the payments re-done.

Happy days

[parklifeclothes]

ooops, bet you won't do that again!