Actinic Payments 'default' amounts (clicking pay/refund etc)

[TraceyHand]

Small gripe but something that needs mentioning, IMO.

In V9, when you click Pay/Refund etc in the 'Progress and Payments' tab of an Actinic Payments paid order, it brings up a box with an editable amount prefilled to pay/refund.

Why is it that this amount is always the full ORDER TOTAL of the order? Would it not make sense for it to be the OUTSTANDING BALANCE, rather than the order total?

That way, when processing refunds, additional payments and the like, there is considerably less margin for error and, IMO, it's logical to do it that way.

Thanks for listening

[TraceyG]

I passed this on and although it is a valid gripe, it is not as straightforward as it seems as it depends on the method of operation used. We'd like to get some feedback from you all as to what you would like to see it do in terms of:

Pay button / Pre-auth /
Pay button / Charge immediately/

Refund button / Pre-auth /
Refund button / Charge Immediately/

Commit button / Pre-authorised /

Then we also need to take into account whether the order has been part-paid or fully paid.

In terms of the above options, do you think that the current way of doing things is best or would you change things?

One alternative would be to leave the field blank for you to type in the amount you want to.