AP - Wrong amount committed, can I void and start again?

[janettenn]

I'm currently using v9.0.3 with Actinic Payments pre-auth and have an order for £30 where some items have to be back ordered. I created the back order and then on the payment tab of the original order committed the £18 for the items currently in stock. It now reads as a partial payment so I went into the backordered bit and it's not letting me Commit the remaining £12 as that box is greyed out.

I read on the help section you can Void a very recent committed payment if it's wrong. As I committed it after the 9.30am credit call cut off I assume I'd be able to do this today - but would this then allow me to Commit the full £30 of the order or would it void the entire payment???

Sorry if this all doesn't make much sense but I've been completely thrown by it as I usually commit the full amount before creating the back order and thought I should do it the 'proper' way.

Many thanks to anyone who might be able to help me.

[Toby B]

Hi there,

It now reads as a partial payment so I went into the backordered bit and it's not letting me Commit the remaining £12 as that box is greyed out.

You are not allowed to commit the order again if it's already been committed. You need to use the "Pay" button to charge the remaining amount. However use the "Pay" button on the parent order as there seems to be a bit of a glitch if you use it on the back order I’ve just found.

but would this then allow me to Commit the full £30 of the order or would it void the entire payment???

If you voided your initial commit you could use the "Pay" button to just charge the whole total to the customer’s card. As you are in pre-auth mode you'll need to commit the new pay request in the "View Payments" area.

Hope this helps.