Pay Offline - Production Mode shows Test Mode On Order

[Darren B]

OK snapshot on its way

[Kiran]

Hi Darren

Can you tell me what name you gave the snapshot,sorry I cannot see any obviously named snapshots on the server.

[Darren B]

not totally sure but it will have kitesrus in it

[Darren B]

so were are we going with this then, do i need to ring you guys and start a support call - perhaps we can get it solved a bit quicker?

[Kiran]

Hi Darren

Sorry about the dealy I'll chase it up right away.

[Darren B]

is there any news on this?

I know i should have called support but being as it got answered here i did not see the need to. I had been informed support was alot faster these days

If you want me to start all over again and call just say the word

[DJames]

is there any news on this?

I know i should have called support but being as it got answered here i did not see the need to. I had been informed support was alot faster these days

If you want me to start all over again and call just say the word

Hello Darren,

Your query has been escalated to the telephone support desk. I will contact you shortly either via phone or email.

Regards,

Dean

[Darren B]

OK

but im not in this afternoon, just had root canal work done but will be in by about 7:30 tomorrow if you want to ring me then

[Darren B]

It would seem that this problem can not be fixed, im not sure someone has actually tested making a payment and then downloading the call back which triggers the test mode has actually been done, bu i am only summising

Just thought i would update this thread as no resolution has been found

Darren

[Darren B]

This problem still exists in V10 - i think i will raise this issue with support again

Its obvious the problem is with the call back, it sets the order to test mode once the payment has been recieved. I have to edit the DB and change two fields to get it to complete.

I have to change columns name Status to F and the other named NpaymentStatus to 10

Perhaps someone from Actinic can tell me exactly what they did test and maybe they would like to test my snapshot on their test servers and place an order, if they are worried about spending £5 using my payoffline account ill send them the money in the post

Darren