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    Paypal payment screen showing in spanish??

    Hi,
    is there anyone ells here who has a Spanish PayPal account for there website?

    I have PayPal set up and I am based in Spain.
    I have a problem as when my customers are transferred over to the PayPal payment screen, the first page comes up in Spanish.
    I have tested this on several of my pcs and is the same,. To get it in English you have to select the Uk from the drop down list on the payment form (In Spanish)
    So if you don’t know the Spanish word for the UK your buggered.....
    I have also had a couple of friend’s test this in the UK, and the page still comes up in Spanish.....???

    This is loosing me allot of money as it puts people off from using the payment screen.

    Dose anyone know how to fix this so that it always shows in English?
    I have looking in settings in PayPal, and have set the preferences to English but makes no difference and don’t see any other options for this.
    Can anyone please help?

    Or is there a better payment service for me based in Spain that would be better for me than PayPal as PayPal are expensive?

    #2
    How about this http://paypaldev.org/topic.asp?TOPIC_ID=10677

    When you look at your Spanish PayPal there is a set of links along the top of the page. The one at the end is called "Perfil" (Profile). Click this then select "Preferencia de idioma" (Language Preference). You can then change to US English.
    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment


      #3
      Originally posted by olderscot View Post
      Hi Mike, this is not the problem, I already able to view my account in Englsih,
      The problem I have is my customers payment screen.
      When they goto my check out they fill in there address and name details, then when you click next they are diverted to the paypal payment screen to enter there credit card details or enter there paypal account.
      This is the page i have a problem with as it always comes up in spainish and all of my customers are english speaking.
      Dose anyone know a way around this?

      Comment


        #4
        does this help.... from the paypal community. someone in japan with japan acct, who trades in US thus needs english not japanese

        http://www.pdncommunity.com/pdn/boar...id=49032#M7844

        I notice this code on the first paypal page

        <!--
        Script info: script: merchantpaymentweb, cmd: _flow, template: xpt/Merchant/hostedpayments/standard/Login, date: Jun. 13, 2009 00:45:14 PDT; country: ES, language: es_ES, xslt server:
        web version: 58.0-950845 branch: BWR_581_int
        content version: -
        pexml version: 58.0-962983
        page XSL: Merchant/default/es_ES/hostedpayments/standard/Login.xsl
        hostname :
        -->
        I guess this is where the resultant change will show up.

        BTW your checkout could be improved, there are alot of stumbling blocks in it

        ie choose spain as delivery address - you need to scroll down past the US states to find spanish provinces - thats not very intuitive nor is it very userfriendly for your target market

        also I suggest not making delivery comments mandatory nor the how did you find our site Qs

        All in all i was stopped 5 times during checkout and make to go back to correct stuff which was for your benefit and not mine.

        Loose the scrolloing marquee, its too much flashing in conjunction with the banners

        Comment


          #5
          Originally posted by pinbrook View Post
          does this help.... from the paypal community. someone in japan with japan acct, who trades in US thus needs english not japanese

          http://www.pdncommunity.com/pdn/boar...id=49032#M7844

          I notice this code on the first paypal page

          I guess this is where the resultant change will show up.

          BTW your checkout could be improved, there are alot of stumbling blocks in it

          ie choose spain as delivery address - you need to scroll down past the US states to find spanish provinces - thats not very intuitive nor is it very userfriendly for your target market

          also I suggest not making delivery comments mandatory nor the how did you find our site Qs

          All in all i was stopped 5 times during checkout and make to go back to correct stuff which was for your benefit and not mine.

          Loose the scrolloing marquee, its too much flashing in conjunction with the banners
          Hi
          I see your point there, Ive changed that now and will upload it shortley so you dont have so many must fill sections.

          As regards to that code
          <input type="hidden" name="lc" value="GB">
          Looks interesting, I would like to test it, But not sure where to put it.
          Is it possible you Could let me know were abouts i need to place it in actinic?

          Comment


            #6
            Is it possible you Could let me know were abouts i need to place it in actinic?
            i think you have to do it from paypal, i would ask/search in the paypal community rather than here.

            I've never had to do this...

            Comment


              #7
              OK i have created a Buy now button in Paypal with the code for the language in it. The code is as follows.

              <form action="https://www.paypal.com/cgi-bin/webscr" method="post">
              <input type="hidden" name="cmd" value="_s-xclick">
              <input type="hidden" name="hosted_button_id" value="6507107">
              <input type="image" src="https://www.paypal.com/en_US/ES/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
              <img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
              </form>

              Could anyone please tell me were i need to put this code in actinic?

              Comment


                #8
                ok if you are changing the add to cart button - so look for your product layout.

                TBH i dont think its the cart button you need to be adding as this will bypass all order processing in actinic.

                you need to be simply telling paypal to display in english and not spanish - ie within your paypal config NOT actinic

                Comment


                  #9
                  Originally posted by pinbrook View Post
                  ok if you are changing the add to cart button - so look for your product layout.

                  TBH i dont think its the cart button you need to be adding as this will bypass all order processing in actinic.

                  you need to be simply telling paypal to display in english and not spanish - ie within your paypal config NOT actinic
                  Yes just found that out. I replaced the (addtocart) code and replaced it with that code and did not work.

                  There are no settings for this in paypal. If looked on the paypal forum, and all the answers to this question are answered with that single line code
                  <input type="hidden" name="lc" value="GB">
                  and says to put this into the button, I do have a button when you click next on my website in the checkout to goto pay, it has a small pay now button on a blank Page.
                  Did you see that?
                  Im not sure if that is what i need to change, but also dont know how to get to that button, i cant find that page in Actinic.....
                  There are no settings for this in Paypal, Paypal reads a setting in the website for location i think.
                  Parhaps i should ditch paypal and use something els. Coz im not going to get many customers with that in spanish.

                  Comment


                    #10
                    <input type="hidden" name="lc" value="GB">
                    yes that is what the original paypal post said that i gave you the link too.

                    however on thinking about this i am not sure how you get access to change this.

                    there may be something in the pl/occ files - but i have no idea TBH

                    Comment


                      #11
                      Originally posted by pinbrook View Post
                      yes that is what the original paypal post said that i gave you the link too.

                      however on thinking about this i am not sure how you get access to change this.

                      there may be something in the pl/occ files - but i have no idea TBH
                      yes the Paypal help has just told me to do the the following.

                      Hello Simon,

                      In your PayPal button code make sure you are setting the "lc" variable to US like in the example below.

                      <input type="hidden" name="lc" value="US">

                      This will set the language to English.

                      lol I keep getting that bit but dont know were the code for the button is on Actinic. I surely cant be the only one with this problem.
                      I never set up that button in actinic as it automaticly is there when you set actinic to pay by paypal.
                      Dose anyone know where this code is stored on actinic? or who has done this in the passed.
                      There must be away of doing this.
                      Im loosing so much trade from this problem.

                      Comment


                        #12
                        Just received this email from Paypal, looks like it is a setting in Actinic I need to change...

                        Hello Simon,

                        If you are not using the PayPal buttons and are instead using a custom application or shopping cart, you would need to find in your code where the string is getting built before passing it over to PayPal, and it would have to pass over lc=US. I would not be able to test you where this at, as I am not going to be familiar with your application or how your code is set up. You may want to check with your cart provider or the web developer that set this up for you.

                        Any ideas?

                        Comment


                          #13
                          Hmmm this is interesting.

                          I have tryed entering a different country in my checkout and each time i goto the paypal payment screen it comes up in that language i have selected as my delivery address.
                          If i put on my website delivery address to the US, when i get to the paypal payments page, it is in English.
                          so I thought, hey ive done it.
                          But
                          When I select the UK in my website, when i get to the paypal payment page its in spanish???

                          This must be a setting in Actinic somewere.....

                          Comment


                            #14
                            If you look in your sites/commonOCC folder you should see a file called Act_OCCPayPalTemplate.html containing this:

                            <!-- Template for PSP OCC HTML template -->
                            </FORM><!-- Terminate the parent template form -->

                            Click the PayPal button to go to PayPal's secure server and process your payment.

                            NETQUOTEDEL:TESTMODE
                            <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
                            <P>
                            <BIG>Warning: PayPal does not support Actinic's test mode. This is a
                            live transaction!</BIG>
                            NETQUOTEDEL:TESTMODE

                            <!-- Form values passed here are independently verified later in checkout -->
                            <FORM NAME="formOCC" METHOD=POST ACTION="NETQUOTEVAR:OCC_URL">
                            NETQUOTEVAR:OCC_VALUES
                            <P>
                            <TABLE BORDER="0" CELLSPACING="0" CELLPADDING="0" WIDTH="100%">
                            <TR><TD ALIGN=RIGHT>
                            <!--
                            Uncomment this bit and specify your logo URL to have PayPal
                            display your logo on the payment page. Note that the logo image must
                            be 150x50 pixels and must be accessible securely. If not, leave this
                            bit commented out.
                            <input type="hidden" name="image_url" value="Your secure logo URL here!">
                            -->
                            <input type="image" src="http://images.paypal.com/images/x-click-but01.gif" name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
                            </TD></TR>
                            </TABLE>
                            </FORM>
                            <FORM METHOD=POST ACTION="NETQUOTEVAR:OCC_URL"><!-- Create a bogus form to keep the parent template happy -->
                            <!-- End of template for PSP OCC -->
                            I would try adding the line of country code just before the bit I've coloured in red. Then update your site.

                            Mike
                            -----------------------------------------

                            First Tackle - Fly Fishing and Game Angling

                            -----------------------------------------

                            Comment

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