Hi, we have had a customer call today to say he has contacted his bank and he has been charged 3 times for one order for an order placed on our website.
We use actinic payments
Checking in actinic i see we have three orders pending payment all with unique order numbers although they are for the same customer and the same amount.
Checking in actinic payments admin online I see there are three transactions showing against his card but they all have the same unique ref number, all transactions are showing as approved with a green tick although the state shows as voided. Surly they should all have a different ref number.
None of them are showing as settled yet.
Now the customer is demanding we refund him.
Any idea what is best way to go forwards.
I have contacted support but awaiting there reply.
Wesley
We use actinic payments
Checking in actinic i see we have three orders pending payment all with unique order numbers although they are for the same customer and the same amount.
Checking in actinic payments admin online I see there are three transactions showing against his card but they all have the same unique ref number, all transactions are showing as approved with a green tick although the state shows as voided. Surly they should all have a different ref number.
None of them are showing as settled yet.
Now the customer is demanding we refund him.
Any idea what is best way to go forwards.
I have contacted support but awaiting there reply.
Wesley
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