PayPal Express Checkout and Missing Address Details

[Pagesdiy]

I am having a regular problem with a missing line of address for customers who use PayPal express checkout.

It is the second line of the address that fails to get passed across from PayPal. I have checked in my PayPal account and their full address is present but for some reason the second line is not passed.

This causes a problem if the customer has a business name or house name as the first line of their address. The street name fails to get passed across to actinic resulting in the next line of address being the town. If I don't physically notice this when sending the parcels the package is quite often returned to me as 'incomplete address details'

Anyone got any ideas on how to resolve this? I have spoken to PayPal about this previously but didn't get anywhere.

[Pagesdiy]

I have contacted support regarding this and they have told me to do the following.

Find the file: OCCPaypalPro.pl located in the common oCC folder within your site folder. Now find the following line:

$::g_ShipContact{'ADDRESS2'} = $$hResponse{""};

and change it to

$::g_ShipContact{'ADDRESS2'} = $$hResponse{"SHIPTOSTREET2"};

Then locate the line

$::g_BillContact{'ADDRESS2'} = $$hResponse{""};

and change it to

$::g_BillContact{'ADDRESS2'} = $$hResponse{"SHIPTOSTREET2"};

[macke]

Actinic Checkout With Paypal

Hi
I seem to have a problem on the CHECKOUT WITH PAYPAL button on my shopping cart and checkout pages.
If the customer clicks this button they are taken to the paypal site where they log in and complete the transaction.

On returning to our site the address details are incorrect.

They are capturing all address lines in PAYPAL, but on returning to our site Address Line 2 is missing.

Assume:-
Mrs Smith
25 London Road
Heavitree
Exeter
EX22 1SP in Paypal.

This returns
Mrs Smith
25 London Road
Exeter
EX22 1SP. The Heavitree line is missing. Must be the mapping somewhere.

Please help!!!!

macke

[Mike Hughes]

http://community.actinic.com/showthr...l+address+line

Mike

Edit: Cool. The mods have merged the post into the thread I linked to. The thing I wonder about is whether Ken had a chance to see the reply to his post? and if he hasn't seen it is he going to be wondering where his post went to?

[macke]

Hi

Yes I have seen it and will change it now.

Thank you

Ken

[macke]

Hi

Thanks to all. Now works perfectly.

Ken

[leehack]

Edit: Cool. The mods have merged the post into the thread I linked to. The thing I wonder about is whether Ken had a chance to see the reply to his post? and if he hasn't seen it is he going to be wondering where his post went to?

He gets a redirect AFAIK, his post was in a different forum, so it must have helped somehow, otherwise there'd have been no way he'd have found this. If you post 2 test threads in AOB i can merge them if you like so we can both find out what happens lol. I just merged them cos same subject in wrong forum. As ever search yields results.

[Mike Hughes]

Merging is definitely the way to go. As you say it'll make it much easier to find the next time (and in the right forum)

There does seem to be a redirect in the original forum. Maybe I didn't see it first time around as I was looking in the wrong place.

Glad it's sorted, Ken.

Mike

[leehack]

What i'm trying to address is the dilution of the search results. For people who do search, i want minimum results, maximum help. I'd also like to see the rating system used more, so results are rationalised and also ranked, we might get somewhere then. Take this thread, Ken's thread could have made it 50% less effective in the search results, that's a hell of a hit considering it holds the answer.

[Hendrik]

Thanks for the helpful post regarding editing the OCCPaypalPro.pl file.

Will a simple refresh update the server, or is it a question of manually sending the new file up using ftp?

One other question... I would like to divide the UK into regions, since we can get a good deal from Interlink for UK mainland deliveries, but the Scottish Highlands, Islands, Isle of Wight etc are all more expensive. This will require UK customers to select their area, just like customers from the US select their state. However if they go the PayPal Express Checkout route, then their address as registered with PayPal is unlikely to include this information. Is there a way to make this work?

THanks for any advice.

Hendrik

[Hendrik]

Hmmm... had this running overnight, and have quite a few malformed addresses. The US states are not appearing, or in one case Arizona has appeared as Azerbaijan.

Something else really strange - I can edit the Azerbaijan text in the invoice contact address, but it will not let me edit it in the delivery contact address. The box has a slight grey shading to it, and the text cannot be edited at all.

Any suggestions gratefully received!

Thanks

Hendrik