Paypal Express check out error

[onemoretimeform]

Hi Folks this is my first thread..so please let me know if i need to add any additional information

I have been asked to design a sports nutrition website. Before designing the site i want to test just payment functionality.

I have selected Paypal Express check out as the only payment method ... Settings > Business settings.

I have registered with paypal and have genrated the “API credentials” which i have used as the PSP settings within Actinic.

I have uploaded the test site to www.musclemax.co.uk

When i add an item to the cart and then select the “check out with Papal button” I am not directed to the paypal web site but instead get .... “Internal Server Error” message.

Please note that cgi-bin permissions are 755
host is www.resellerspanel.com

Please let me know if you can help.

[onemoretimeform]

Just to follow up ...

When i run .. Web > Configure Web Site Details
The configuration can not find the perl installation location at /usr/bin/perl

However this is the installation location published and confirmed by the hosting company ..

Server Information
Operation System : Debian GNU/Linux
Perl Modules : Click to View (NOTE: this page is over 450 KB)
Perl Version : v5.8.4 built for i386-linux-thread-multi
Perl Path : /usr/bin/perl

[pinbrook]

re post 2 - does the site work ok ie you can add to basket if you were to have COD as your payment method?

just wondering if network settings are correct

BTW you dont need API for paypal

[onemoretimeform]

I have also checked that perl is indeed working on the website using the simple perl script ...

#!/usr/bin/perl

print "content-type: text/html \n\n";

print "Hello, Perl!";


located at ..
http://www.musclemax.co.uk/cgi-bin/helloworld.pl


Any help would be appreciated.

[onemoretimeform]

Hi Jo,

Thanks for your reply. Yes the actinic software indicates that the perl installation location is incorrect however i am able to prove (by running the simple script) that the path is correct!!!

You mention that API details are not required for paypal express ... what details should i use for the PSP settings ...
Merchant Login
Password
Signature

[onemoretimeform]

Forgot to mention that the site functions fine ... i.e. able to add products to basket etc

Just the paypal button causing a problem!!

[Rich Brady]

Hi Jo,

Thanks for your reply. Yes the actinic software indicates that the perl installation location is incorrect however i am able to prove (by running the simple script) that the path is correct!!!

You mention that API details are not required for paypal express ... what details should i use for the PSP settings ...
Merchant Login
Password
Signature

If you search the in built help for "paypal express" you will find descriptions for each

[onemoretimeform]

Hi Webd, Thanks for commenting but i think we are getting a little side tracked.
I have these fields completed.

I'm having a problem with the perl script ... are you suggesting there is a link?

[Rich Brady]

Not suggesting anything

You asked what details you should use and I told where you could find them.

If you add "Invoice with order" as a payment option and the order goes through okay, then it would suggest the problem lies witht the PayPal button allowing you to focus your attention. However if you're stil experiencing a problem, then it suggests something more global.

Try it, refreshing the site. If it doesn't work post back and inlcude your Network Seetings, just in case there's a problem there. Remember to remove your passwords.

[pinbrook]

I've never set up Paypal Express so dont actually know what you need to feed actinic payments tab.

but Paypal Pro and Paypal Express seem to be linked thus this KB

http://community.actinic.com/showthread.php?t=45024

I assume its only Paypalwebsite payments that require email addy only

[onemoretimeform]

Thanks Webd,

Check out process completes without issue when payment option set to "invoice and payment with delivery"

Network setup attached

[Rich Brady]

Script IDs IME have always been intergers (1 or above) and the extension has been .pl

Try incrementing it to "1" and change the extension.

Then do a website perge and refresh from the Help | Troubleshooting menu and try again.

[onemoretimeform]

Thanks folks ... i'm talking with paypal ... wll let you know if i find a solution

[leehack]

I think you should listen to Rich before contacting Paypal.

[pinbrook]

Script IDs IME have always been intergers (1 or above) and the extension has been .pl

Try incrementing it to "1" and change the extension.

indeed, i've never seen 0. Having said that I've been to the site and it all seems fine, checkout is ok, search is ok.

I refer OP back to the KB i mentioned several posts ago