Orders in PSP Pending not bouncing over to Pending

[plumbbob]

Hi,

After updating from 7 to 9 - The orders that all go into PSP Pending dont automatically move over to Pending & Completed when you next retrieve orders. The payments have cleared with Sage Pay.

Also we are having great trouble generating manual orders - it keeps giving us the same order no and then crashes.

Any help would be appreciated - Sage pay forum it seems no one answers

[guccij]

It might be worth contacting SagePay support and asking for a new secret key.

[plumbbob]

what about the manual orders?

we have lost some in the changeover and now we cannot add one

[guccij]

It sounds as if your database is borked. Do you have Access? You can attempt a repair if so. Take a back up first. Or send it to Actinic.

[plumbbob]

actinic have been looking at problems for 10 days now - most of the problems i have had with the occprotx file i have changed and fixed myself from this forum.

i can take a back up

[guccij]

Can you get into the db tho?

[plumbbob]

will the database be within the site folders - i f so then yes

[guccij]

Yes it's in your Site folder, called ActinicCatalog.

[detox]

Some orders staying in PSP pending

Hi, we use v7 & over the last few days have noticed that some of our orders (processed through Netbanx) are staying in the PSP Pending folder & not coming across to the Pending & Completed folder. We are getting some orders from Netbanx but not others. Any ideas please?

[plumbbob]

Actinic have told me today that they know about this problem but they did not say there was a fix

[plumbbob]

see my thread underneath - plumbbob

[detox]

Ok thanks, so it's an Actinic issue then. We've got a prob there as Actinic no longer offer support for v7 so won't help us. Any ideas what we can do?

[plumbbob]

i have sent them a screenshot of the error message i get but i am still waiting - i would think whatever the problem is with v9 is the same with v7