Getting duplicate orders. 1 paid, 1 pending

[PatchworkRabbit]

Doesn't happen all the time, but I often get duplicate orders, one paid and one pending.

I've just been ignoring the pending one, but am wondering what causes this?

[Jan]

You will sometimes get this when your customer has problems paying by credit card and so has two attempts at paying, we get it a lot on Mole End because Sage Pay seems to fail a lot (we are moving but it's taking me a while to get around to it).

Regards,

[PatchworkRabbit]

Ok, got it. I use Paypal (not pro) and it happens about 4 times out of 5. That's a bit worrying, really.

[Mike Hughes]

It's most likely to be the customers surprise at finding themsleves on the paypal page. Even though the checkout option says 'Credit/Debit/Paypal' they're probably caught by surprise and go back for another try.

I don't know if you suffer from many orders without payments, but if you get enough it's worth going for a proper merchant account with PSP. Just using paypal doesn't present a very professional image.

You could also try adding a message beside the payment method drop down to explain about using paypal for credit / debit cards (as you do already in your Ts & Cs).

Mike

[pinbrook]

There is a very long wait too on clicking to go to Paypal.

actually i have written this and am still waiting on your site to go to Paypal.

You may get a pending order for test/test/test etc.

[PatchworkRabbit]

Yes, I did get those.

I didn't realize there was such a long wait.


I get the occasional drop out, but much more often I get exact duplicates of orders, so maybe they are having to go back for a second try.


I don't currently get enough business to really warrant a "proper" PSP. The monthly charges alone would eat up any profits I make, but it is something I'm actively looking into.

I really need to concentrate on getting stock on the website to actually sell LOL

[PatchworkRabbit]

I've just tried it myself, Christ that IS SLOW!!!!

I'm guessing there's nothing I can do about it??

[pinbrook]

to be honest i would suspect your host.

[PatchworkRabbit]

OK, I'll look into it. Thanks

[PatchworkRabbit]

Right, I've been on to my hosts about the issue and they want to know what the paypal completion URL is. To work out any URL, I normally just navigate to the page and cut/paste the url from the address bar, but I don't know how to get to the Paypal link page without putting in an order.

Could someone give the thickie a hint?

[guccij]

Moving to a PSP would almost certainly improve your conversion rate, thus upping the profits in an instant.

[PatchworkRabbit]

Thanks for the advice, Gucci.

I'm in the process of signing up to RBS Worldpay, but I will always offer Paypal anyway (not least because it's my chosen payment method), so need to get this sorted.

Can anyone tell me the URL of the Paypal link page?

[guccij]

I don't know what the link page is I'm afraid, and I don't know why your hosts need it.

Which leads me to ask, who is your host?

[PatchworkRabbit]

I guess because they're trying to see if there are any errors being generated by it?

I have exactly clue zero about all this. I'm a database developer LOL

[guccij]

But why would there be any errors? Hundreds of Actinic stores use PayPal, mine's one of them. We don't have these problems.

Once again, who is your host?