Customising Actinic Payments page

[Duncan Rounding]

Personally I'm torn between a separate, obvious bank style page, and a custom one that looks like the site. I'd be interested to see if there are any stats on this topic.

[leehack]

For Joe public, i'd say it would be better, for people up on security (like us for example) it could raise an eyebrow and make you look a little further. I'd be concerned on a small site by not going off to a recognised payment process.

[justinhill]

Here's a simple page that I customised for a client recently based upon the store pages.

I guess a lot could be achieved if I was allowed to put an image right across the top of the AP page, pushing everything else down.

That way I could 'fake up' the whole masthead of the website (without any working links), like what you're showing with that frazerpart site.

Is that possible?

[Duncan Rounding]

Yes you can do that with AP - as per StinkyInk. All the graphics and css can be changed - just not the html underlying code.

[justinhill]

For Joe public, i'd say it would be better, for people up on security (like us for example) it could raise an eyebrow and make you look a little further. I'd be concerned on a small site by not going off to a recognised payment process.

All us shoestring operators want to look bigger than we are. When I buy from a website, I'm judging the size of the business by the look of the site and probably being more worried that my stuff won't arrive or something than about card security. I know I should worry more about my security than I do.

I think you want both. You want a frame (in the picture sense, not the html sense) that reflects the brand or at least the site design, surrounding a form that is clearly compliant and secure.

Here's a heretical thought; how many punters have actually heard of "Actinic Payments"? How comforting to them is it?

[Darren B]

Has anyone got a customised AP page that they can show?
It would be good to show what can be done.

I did but this got broke in V10.0.1 - a bug which i think has been fixed but im waiting for 10.0.3 before i upgrade again this was as far a i got when i could upload my customisation http://community.actinic.com/showpos...41&postcount=3

Sorry
Darren

[Mike Hughes]

For Joe public, i'd say it would be better, for people up on security (like us for example) it could raise an eyebrow and make you look a little further. I'd be concerned on a small site by not going off to a recognised payment process.

I pretty much agree with this, which is why for me:

- A payment page that looks like the rest of the site is great for those customers that don't think about it.

- Clear (but unobtrusive) information on the page about the PSP being used and the security aspects should address the concerns of anyone more concerned about security.

In terms of Actinic Payments and awareness, I suspect there's very little recognition and the question then becomes is there any more recognition with creditcall / ekashu who are the PCI-certified people behind AP.

Mike

[classicclothing]

Previewing customisation before uploading

Hi,

How is it possible to preview payment page after customisation before uploading changes?

[Duncan Rounding]

You can grab the source from the browser page, save it and apply your custom CSS. There's no preview as such to my knowledge in AP.

[Darren B]

In case anyone tries to use the css file included in the zip file from the knowledgebase your find it has an error in it, i have added the details to the bottom of the kb article here
http://community.actinic.com/showthread.php?t=44689

hopefully someone from actinic will fix this, perhaps a mod can inform actinic of this error?

[Nikkij]

I can't get the zip file to open. Does anyone have a copy they could email?

Thanks

Nikki

[Duncan Rounding]

How are you trying to open it? - it opens fine for me.

[leehack]

opens fine for me too, download WinRAR and try it with that.

[Nikkij]

Thanks it worked with WinRAR

[justinhill]

Having started all this, I decided in the end to leave it exactly as it comes out the box and see what happens for a while.

On average, for every three completed orders we were getting two abandoned ones. These were orders that look complete in actinic but have not entered card details.

So we re-introduced paypal - but just the standard checkout, not website payments pro. We're now down to one abandoned in 4-5 orders and paypal is being used more often than actinic payments. (Most paypal buyers are using their card, not using paypal balance.) All the orders in 'pending payment service provider' tend to be Actinic Payments orders.

Lastly, the vast majority of abandoned orders from people choosing actinic payments are not what I would call typical fraudsters. The abandoned orders tend to be for the line of jazz CDs we sell as a sideline favour for a friend. These are low-value items that you can't even find easily through Google (it's linked from the friend's site). The typical buyer of these CDs is an older person and often quite non-technical.

(Yes I know all the stuff about fraudsters trying 'safe' transactions first before going for the big one; however we have plenty of low-cost IT related products such people could choose.)

I did have a chance to talk to two customers about this; one told me that the Actinic Payments page 'frightened' her because it looked like a different web site and she had heard 'so much about this phishing thing' so she decided not to put any details in.

The other was from Germany and didn't understand what 3D secure was. They thought we were trying to capture their bank account password and, again, decided it was fraud.

Justin