Sagepay Down Yet Again

[Buzby]

Customers reporting errors when paying by Sagepay.

Image of error

[Buzby]

Image from system monitor.

Couldn't release payments until early afternoon as everything you did timed out.

Live payments down in the same day, and all this after constant problems with Sage last week.

I really have had enough of Sagepay this year.

[bangers]

Muppets! Busiest week of the year for some, clients tairing hair out.
Always seems to happen with Sagepay.

Just sent newsletters promoting site and wares, ad campagains all geared for this week.

Nice timing Sagepay.

[andyburridge]

They are useless I'm afraid, I'm looking into another provider first thing tomorrow, anyone got any reccomendations?

[Buzby]

We will be moving to Actinic Payments on each site as they upgrade. We have 1 version 10 site with them and have no issues with them.

[leehack]

Actinic payments.

[Goz]

Actinic Payments is my suggestion as well.

[BPJ553]

This last month has taught me that one provider is not enough. As another sage pay customer who has decided to sort something out, those of you who run more than one payment provider (excluding paypal) do you run both of them at the same time on the payment options, or do you only implement the back up when the other goes wrong? I'm wondering if customers might get confused having 2 payment options to choose from to process cards. Say I decide to run Sage Pay and Actinic Payments together, how do you describe them in the list? Doesn't it look a bit odd asking the customer to choose between two names they haven't heard of?

[leehack]

I don't think there is a right or wrong answer to that Ben, true it could be a little confusing, but on the other hand the backup solution is there and automatically offers itself when first method fails, meaning you do not have to notice and upload to provide the choice.

I favour showing both and then removing the failing option once you get to know, i think that's the best compromise. As for names, something like:

Credit/Debit card payments through Sagepay
Credit/Debit card payments through HSBC
Paypal

[guccij]

We show ours all the time. Ours reads:

Secure Credit/Debit card
Secure Credit/Debit card (alternative)
Paypal

Works extremely well.

--edit--

The first by the way is HSBC, the second Actinic Payments but they are easily swapped around and wording changed if necessary.

[Duncan Rounding]

I don't think most people don't even bother to use the drop down list unless they can't make payment and bother to retry. I've considered making the selection as radio buttons instead to show the (in our case) backup Paypal option as well.

Does anyone else use radio buttons?

[guccij]

Yes Duncan, ours show as radio buttons.

[Golf Tee Warehouse]

We use radio buttons as all payment options are then visible.

[leehack]

I don't think most people don't even bother to use the drop down list unless they can't make payment and bother to retry. I've considered making the selection as radio buttons instead to show the (in our case) backup Paypal option as well.

Does anyone else use radio buttons?

I've just setup a site to use radio buttons, it's a shame that it requires a PITA script change that you have to redo, but i do think it's a good idea.

I can also see 'alternate option' after the second name being a good idea.

[Golf Tee Warehouse]

Does implementing the Radio Button mod still cause the PSP bounce page to appear in V10, I seem to remember this being confirmed by BruceT, but am not sure if a fix was ever made.