Hi,
On a similar theme to this thread: http://community.actinic.com/showthread.php?t=36164
Since upgrading from v9 biz to v10 biz plus my client has been getting what appear to be the same problems as the others here except he is using Netbanx.
When they download their orders through Actinic the system doesn't recognise that the customer has paid. They have to print out the separate email that Netbanx sends and manually enter into Actinic that the payment has been received. It was all working fine before I upgraded to version 10 biz plus.
Netbanx sent another secret key (which has no spaces in it) and I've uploaded this but it didn't work. They have said that it's not their fault and that I should go to Actinic.
Do I need to change the OCCUpgrade.ini file - if so what do I need to do? I've attached the the error message I get.
Any help would be greatly received.
Cheers...Paul
On a similar theme to this thread: http://community.actinic.com/showthread.php?t=36164
Since upgrading from v9 biz to v10 biz plus my client has been getting what appear to be the same problems as the others here except he is using Netbanx.
When they download their orders through Actinic the system doesn't recognise that the customer has paid. They have to print out the separate email that Netbanx sends and manually enter into Actinic that the payment has been received. It was all working fine before I upgraded to version 10 biz plus.
Netbanx sent another secret key (which has no spaces in it) and I've uploaded this but it didn't work. They have said that it's not their fault and that I should go to Actinic.
Do I need to change the OCCUpgrade.ini file - if so what do I need to do? I've attached the the error message I get.
Any help would be greatly received.
Cheers...Paul